Attractions Supervisor

Job Description

Job Description

Job Title  

Attractions Supervisor    

Department  

Attractions  

Location  

Chicago   

At THE CUBE, our mission is simple: to amaze every guest, every time. Our multiple venues bring together next-level attractions, award-winning food and world class drinks, all in one immersive, stylish setting. In a digital age, we give people a reason to connect in the real world, and they leave with memories that last. 

Supporting the attractions managers and leading the attractions team on shift, you are responsible for the delivery of a high class, immersive entertainment operation. Supervising a team of 80+ hosts, working across 21 CUBEs, ensuring the best customer experience. 

Essential Duties and Responsibilities

• Supervising the department on shift, ensuring attractions team members are providing a suitable performance of ‘Game show host’ for every customer. 
• Rotating staff as required during shifts according to customer flow.  
• Escalating any issues to the correct superior staff.  
• Learn and familiarise yourself with all games, including set up and rules. 
• Maintain a clean and presentable service area at all times.  
• Assist in setting up the venue before opening.  
• When required to, assuming the role of CUBE host to help.  
• Deputise in the absence of Attractions Managers.  
• Complete daily Duty reports.  
• Organise group bookings with the Group Bookings team.  

Other Duties and Responsibilities

• Ensure all training is promptly completed and documented. 
• Proactively contribute to and suggest ways of improving company processes. 
• Implement new procedures as directed by senior team. 
• Assisting in the onboarding and upskilling of newer members of the team.  

Skills

Technical

• 5 years of Customer Service experience.  
• Experience in a presenting or performing role. 
• Experience in a competitive socialising or games venue.  
• Experience working in high volume venues.  
• Experience leading large teams as well as working independently.  

Personal 

• Confident and enthusiastic manner. 
• Flexibility to work regular evenings and weekends.  
• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team. 
• Engaging and pleasant persona to extend the customer experience. 
• A keen eye for detail, never compromising on standards and keen to deliver an amazing service. 
• Ability to think on your feet and adapt to changes.  
• Excellent verbal and written English is required for this role. 

THE CUBE is and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, The Cube also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates and Vendors.