Customer Service Representative

Job Description

Job Description

JSG is recruiting a Customer Service Specialist for a client in Wilmington DE. In this role, you will be at the forefront of delivering exceptional service, ensuring customer satisfaction, and supporting continuous improvement initiatives.

Required Skills:

• Proven proficiency as a Customer Service Representative with experience beyond call centers or retail
• Knowledge of SAP-R3 or equivalent ERP systems (minimum 6 months to 1 year experience), including order entry, invoicing, and delivery management
• Excellent phone communication and interpersonal skills working across multiple departments and with external contacts
• Strong Microsoft Office skills, particularly Excel, PowerPoint, and Word (intermediate to high level)
• Ability to multitask, manage projects, and adapt quickly to changing priorities
• Demonstrated problem-solving skills and the ability to implement process improvements
• Experience with the Sales to Cash (STC) or Requisition to Pay (RTP) processes is preferred

Nice to Have Skills:

• Familiarity with Salesforce.com and SharePoint platforms
• Knowledge of quality systems and business processes
• Experience supporting Sarbanes-Oxley (SOX) compliance initiatives
• Previous exposure to demand and supply planning or order management

Preferred Education and Experience:

• Bachelor’s degree preferred
• Previous customer service experience in a manufacturing, supply chain, or related environment

Company Description

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We offer medical, dental, vision, life insurance options, paid time off, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Company Description

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We offer medical, dental, vision, life insurance options, paid time off, 401(k), weekly pay, and more.\r\n\r\nJohnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.