Quality Outreach Coordinator - PFK Clinical Integration

Overview: Monday - Friday, 8am - 5pm Full-time, benefits eligible Visit our website: Job Description Summary: Coordinates, tracks, and implements outreach to patients and families on behalf of community providers that serve PFK members. Supports the work of their peers in the Population Health Partnerships department related to relationship building and quality improvement. Essential Functions Communicates with primary care physicians, specialty physicians, behavioral health physicians, community provider office staff, and other service providers to identify and implement outreach services. Reports out monthly on the impact of outreach services utilizing tools created by the PFK data team, claims data, Epic, and data pulled from the community provider EMR. Identifies innovative outreach opportunities; collaborate with PFK team to design and pilot new outreach methods. Collaborates with PFK Quality Improvement, Pharmacy Team, and Provider Relations on outreach efforts and other support opportunities associated with their project work. Serves as a liaison with NCH marketing to design and order outreach materials. Develops and maintains a standard collection of outreach materials. Develops tracking resources to support member identification and outreach impact. Education Requirement Bachelor’s Degree in health care, public health, or related clinical field, preferred. Licensure Requirement Valid Ohio driver’s license and proof of auto insurance as required by hospital policy and position-specific requirements. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines. Certifications (none specified) Skills Working knowledge of Medicaid and other regulatory agency standards. Experience Experience working in healthcare in a patient facing role, preferred. Physical Requirements OCCASIONALLY Bend/twist, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Electricity, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Patient Equipment, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY Computer skills, Decision Making, Driving motor vehicles (work required) *additional testing may be required, Hand use: grasping, gripping, turning, Problem solving, Repetitive hand/arm use, Sitting, Standing, Walking CONTINUOUSLY Audible speech, Color vision, Depth perception, Hearing acuity, Interpreting Data, Peripheral vision, Seeing – Far/near Additional Physical Requirements performed but not listed above Regular, reliable and consistent attendance is an essential job function. Employees are expected to perform work as scheduled. The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We’re seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud. #J-18808-Ljbffr 10 Nationwide Children's Hospital