IT Support Specialist

Job Description

Job Description

***In office position in Laurel, MD***

Solar Energy World —now a wholly owned subsidiary of Comcast Corporation —is one of the region’s top‐rated, award‐winning residential solar installation companies, proudly serving Maryland, Virginia, Delaware, Pennsylvania, New Jersey, Florida, and Washington D.C. since 2009.

As part of Comcast’s rapidly expanding Energy Services business unit, Solar Energy World is backed by the full strength, resources, and long-term commitment of one of the most recognized companies in the world. Comcast has a proven track record of acquiring and scaling high‐performing businesses, and Solar Energy World is a key part of that vision. Together, we’re expanding our reach while staying true to our core values of in‐house quality, integrity, and lasting value for every homeowner we serve—because tomorrow matters.

We are looking to add an IT Support Specialist to the team!

Job Description:

Responsible for technical hardware and software support under moderate supervision/guidance. Has developed knowledge and skills in own area. Works in a structured environment and applies standard policies and procedures. Requires some basic problem-solving. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Core Responsibilities:

• Performs moves, adds, changes and maintenance activities for desktop/laptop computers, telephones and printers. Installs new equipment for users and replacement of non-functioning equipment.
• Educates end users regarding computer and software operations, including basic how-to and best practices.
• Performs network troubleshooting. Makes recommendations on computer related needs.
• Provides assistance in moving and re-installing equipment when required.
• Assists with the development, implementation and maintenance of network file server backups and disaster recovery.
• Ensures complete and reliable security for sensitive data.
• Performs work in a timely manner and is responsive to users' needs.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities

Company Description

Solar Energy World, now a wholly owned subsidiary of Comcast Corporation, is a top-rated, award-winning regional solar panel installation company for residential property owners serving Maryland, Virginia, Delaware, Pennsylvania, New Jersey, Florida, and Washington D.C.

Company Description

Solar Energy World, now a wholly owned subsidiary of Comcast Corporation, is a top-rated, award-winning regional solar panel installation company for residential property owners serving Maryland, Virginia, Delaware, Pennsylvania, New Jersey, Florida, and Washington D.C.