Staff Software Engineer, Billing

Responsibilities

• Own and evolve infrastructure for Billing Platform services across compute, storage, networking, CI/CD, and observability.
• Design and maintain Terraform infrastructure on AWS and establish reusable module patterns and engineering standards.
• Build and own metrics, logging, and alerting systems focused on billing accuracy and payment reliability.
• Define safe deployment patterns, rollback procedures, promotion gates, runbooks, and automated validation for AI-agent-assisted development.
• Partner with software engineers on service design and operational requirements before implementation.
• Identify systemic risks, drive cross-team improvements, mentor engineers, and influence technical direction.
• Lead incident response for billing system issues and participate in an on-call rotation that may include evenings, weekends, and holidays.

Requirements

• 8+ years of experience in platform, infrastructure, or SRE roles supporting production SaaS systems at scale.
• Deep AWS expertise, including ECS or EKS, RDS with Postgres preferred, networking, IAM, and cost management.
• Expert-level Terraform experience designing reusable modules and setting standards for others.
• Organizational-level experience building and owning observability stacks such as Datadog or Grafana.
• Strong familiarity with CI/CD systems such as Jenkins or GitHub Actions, including pipeline design and developer experience ownership.
• Operational and architectural Kubernetes experience.
• Track record of identifying systemic risks and driving improvements across teams or organizational boundaries.
• Experience with threat modeling, blast-radius analysis, least privilege, and audit trails.
• Strong written English and the ability to scale influence through written communication.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Experience with billing, payments, or financial systems infrastructure is a meaningful plus.

Benefits

• Remote-first work-from-home arrangement, with offices in Seattle and Paris for connection and collaboration.
• Flexible scheduling.
• Generous PTO, quarterly Whaleness Days, and an end-of-year Whaleness break.
• Home office support.
• Technology stipend equivalent to US$100 net per month.
• Annual stipend for conferences, courses, certifications, and continued learning.
• 16 weeks of paid parental leave after six months of employment.
• Equity for all full-time employees.
• Medical, retirement, and paid holidays varying by country.
• Docker swag.