Complaint Unit Office Support
Axelon
Complaint Unit Office Support
Location: Marlborough, MA
Duration: 8 Months
Summary:
Supports the effective operation of the Division through administrative and technical support.
Responsibilities:
- Prepare reports and proofread correspondence.
- Respond to inquiries regarding regulatory inspection and investigation activities, including public record requests.
- Process and enter complaints into the CMS federal database and the Division's HCFRS system upon receipt.
- Maintain database updates relative to cases.
- Respond to external inquiries and provide information.
- Communicate with providers and other agencies to obtain missing information as needed.
- Support other operations within the Bureau's Marlborough office, including reception and phone coverage.
Requirements:
- Ability to communicate effectively.
- Ability to work independently and in teams.
- Organizational skills.
Preferred Skills:
- Ability to write concisely.
- Ability to multitask and prioritize.
- Ability to prepare documents and reports accurately.
- Ability to use proper grammar, punctuation, and spelling.
Vacancy posted 3 days ago
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