Banquet Captain

Banquet Captain

B Ocean Resort - Fort Lauderdale, FL

Overview

Salary Range $15.00 Hourly Position Type Full Time Job Shift Any Travel Percentage None Category Restaurant - Food Service

Description

The Banquet Captain is the on-the-floor leader for events—owning setup, service, and strike to the Banquet Event Order (BEO) and timeline. You'll brief and direct the team, coordinate with Culinary/Bar/AV, ensure guest satisfaction, and deliver events that are on time, to spec, and polished.

Key Responsibilities

• Pre-Event Leadership: Review BEOs, diagrams, and timelines; assign stations/sections; conduct pre-shift briefings (service standards, allergies, VIPs, safety).

• Setup & Presentation: Oversee room setup per diagrams (tables, linens, serviceware, décor, staging, signage); verify lighting, temperature, and AV cues.

• Service Execution: Lead plated, buffet, family-style, and reception service; manage courses and pacing; coordinate with kitchen on fire times and dietary needs.

• Bar & Compliance: Liaise with bar on service style and counts; uphold responsible alcohol service and ID verification; follow local/state regulations.

• Guest Care & Issue Resolution: Greet hosts/planners, maintain floor presence, anticipate needs, and resolve concerns quickly; document service recovery.

• Team Coaching: Model standards, coach servers and bartenders on sequence of service, tray handling, and table maintenance; ensure side work completion.

• Inventory & Controls: Monitor china/glass/silver/linen usage; minimize breakage; reconcile equipment and rental returns; assist with counts.

• Close & Handoffs: Direct strike and reset; ensure rooms are clean and secured; complete captain's report, labor sheets, and charge captures; hand off feedback to Sales/Events.

• Safety & Sanitation: Enforce food-safety, hygiene, and OSHA practices; maintain clear egress and proper storage; support emergency procedures.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Qualifications

• 2+ years banquet/catering service with 1+ year in a lead role (captain/lead server) preferred.

• Strong knowledge of banquet service styles, wine/beer basics, and event timelines.

• Confident communicator with planners, VIPs, and internal teams; skilled at coaching and delegation.

• Able to read BEOs/diagrams; proficient with POS and basic office tools.

• Certifications (preferred): Food Handler; TIPS/ServSafe Alcohol (or obtained within 30 days).

• Professional appearance, punctuality, and reliability; flexible availability, including late nights.

Physical Requirements

• Stand/walk for extended periods; carry trays up to 25–30 lbs; lift/push/pull up to 40–50 lbs (tables, chairs, buffets).

• Frequent bending, reaching, and stair use; work in fast-paced environments and around cleaning/sanitizing chemicals (PPE provided).