Customer Support Specialist

Job Description

Job Description

Alliance Medical Corporation is seeking a highly organized and detail-oriented Customer Support Specialist to join our team in Cedarburg, Wisconsin. This full-time position will support our customers, sales team, and service department while playing a key role in our day-to-day operations.

About Us

Founded in 1996, Alliance Medical Corporation is a long-standing and trusted family-owned and operated medical equipment dealer dedicated to providing exceptional products, service, and support to healthcare providers. Our product lines include Skytron ( SLD ( Umano Medical ( and Metro ( We pride ourselves on delivering outstanding customer experiences and building strong relationships with both our customers and manufacturer partners. As a small business, company culture and teamwork are of utmost importance.

Position Summary

The Customer Support Specialist serves as a central point of coordination between customers, manufacturers, and internal teams. This role combines customer service, administrative support, project coordination, and accounting-related responsibilities. The ideal candidate is a team player who enjoys a variety of responsibilities, takes initiative, and thrives in a fast-paced environment. This candidate must be a good fit for our company culture and must effectively work with all members of the AMC team.

Key Responsibilities

• Become knowledgeable about all products sold by Alliance Medical Corporation
• Support customers, sales representatives, and service technicians
• Manage calendars and scheduling activities
• Prepare quotations, proposals, invoices, and related documentation
• Track customer orders and provide status updates
• Assist with project management and coordination of equipment installations and deliveries
• Order parts and supplies from manufacturers and vendors
• Communicate with manufacturers regarding orders, service issues, pricing, and product information
• Respond promptly and professionally to customer inquiries and requests
• Reconcile sales commissions and maintain commission records
• Prepare and maintain accounting and operational reports
• Track and manage preventative maintenance programs
• Maintain accurate customer and order information within our CRM system
• Support general office operations and assist other team members as needed

Qualifications

• Experience in customer service, accounting, office administration, or a related field is preferred
• Strong organizational and time management skills
• Excellent attention to detail and accuracy
• Ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Positive attitude and willingness to learn technical product information
• Experience with a CRM system is preferred but not required
• Experience in healthcare, medical equipment, distribution, or service industries is a plus

What We're Looking For

• Dedicated and dependable professional
• Team-oriented mindset with a customer-first approach
• Strong problem-solving skills
• Self-motivated individual who takes ownership of responsibilities
• Commitment to delivering high-quality work with exceptional accuracy

Schedule & Location

• Full-time, Monday through Friday
• Standard hours: 8:00 AM to 4:00 PM
• Some flexibility may be required to support the sales team outside of standard business hours
• Primarily onsite in Cedarburg, WI , with some work-from-home flexibility available

Benefits

·       Health Insurance

·       Dental insurance

·       Vision insurance

·       Employer paid Life & long-term disability

·       Employer sponsored 401K plan

·       Paid time off

·       Beginning salary range $40-$50K (based on experience)

If you are interested in joining a fun, fast-paced, growing company where your contributions make a meaningful impact, we would love to hear from you.