Salesforce Business Analyst

Salesforce Business Analyst

Must have total of 8+ years of IT experience with 5+ years in Salesforce and 4+ years as a BA. Responsibilities include leading requirements gathering sessions, proactively drawing out requirements from stakeholders. Performs gap analysis to identify opportunities for process improvement or management control of work flow. Creates requirements definition documentation, including use cases, and functional specifications to capture business needs and for validation with the customer and shared with project stakeholders. Creates workflow diagrams to document current and future business environment. Identifies and resolves problems which may impact projects by monitoring progress and project status. Escalates important issues to the attention of Management so that decisions can be made promptly. Responds and communicates efficiently between the business, MTS (IT), and external vendors on projects and to facilitate resolution of user issues as and when necessary. Communicates in written, oral and presentation formats to best represent and express user and organizational requirements to audiences up to mid-level management. Forms productive relationships with internal customers by listening, clarifying, and responding effectively. Participates in negotiations with vendors and managing vendors in their work. Negotiates and commits to deliverables with business partner(s) and project or program team Works closely with business users to ensure implementation activities are in alignment with business strategy and objectives Participates in ROI and other financial analyses including developing business cases / project justifications. Assists the business in defining scope and priorities for system initiatives (new projects and ongoing maintenance) Assists more senior managers in the development of RFIs/RFPs.

Basic Qualifications: Exceptional communication skills – written, presentation skills, etc. Exceptional client handling skills – able to work with all levels within the client portfolio Demonstrated ability to deliver business-oriented solutions, across a portfolio of projects Able to successfully manage a varied workload with minimal intervention from Management Thorough understanding of the software development lifecycle Ability to conceptualize current requirements against future plans Possesses the aptitude to quickly understand work processes and flows in various business units and recognize those that could benefit from technology Proven ability to support Business Process Re-engineering (BPR) and Change Management Possesses an understanding of current business analysis and project management methodologies, tools and techniques Established project management skills including familiarity with project scheduling and tracking documents Ability to apply the following tools in business analysis and project management tasks: MS Excel, MS Project, MS Visio, MS PowerPoint. MS Word. Experience with 3rd party packages, custom built solutions, and system integrations required. 4+ years in Business Analysis Salesforce Knowledge

Additional Qualifications: Undergraduate degree in technology or business a plus Knowledge of one or more of the following systems or applications is highly desired: Legal Applications Salesforce applications Entertainment, media or cable, and legal experience preferred Candidates requiring visa sponsorship WILL NOT be considered at this time. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion,sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.