Customer Orientation Specialist

Job Details Job Location: 19th Ave - Phoenix, AZ 85021 Join Chas Roberts, one of the largest family-owned HVAC contractors in Arizona, as a Home Orientation Specialist. In this role, you will provide new homeowners with a comprehensive understanding of their HVAC equipment, ensuring efficient and effective use. Basic HVAC knowledge is a plus but not required. Responsibilities Conduct new homeowner orientations, focusing on the HVAC system and its components. Explain the functionality and features of HVAC equipment and answer homeowner questions. Provide guidance on best practices for operating the HVAC system to optimize energy efficiency and performance. Demonstrate how to change air filters, adjust thermostats, and troubleshoot minor issues. Maintain accurate records of all orientations and follow up with homeowners as needed. Collaborate with builders and contractors to ensure HVAC systems are installed correctly and according to local building codes. Qualifications High school diploma or equivalent. Minimum of 3 years of experience in HVAC installation or maintenance. Excellent verbal and written communication skills. Strong customer service skills. Ability to work independently and manage time effectively. Strong attention to detail and organizational skills. Proficient in Microsoft Office and other relevant software programs. Familiarity with local building codes and regulations. Benefits Competitive wages plus commission compensation plan. Paid time-off. Paid holidays. Company cell phone for business use. Company-paid life insurance and short-term disability insurance. Eligibility for medical, dental, vision, and additional life insurance. 401(k) with company match. Job Type Full-time, Entry-level role Pay Base salary plus commission Schedule 8-hour shift Day shift Monday to Friday Location Phoenix, AZ: Reliably commute or planning to relocate before starting work (Required) Education High school or equivalent (Preferred) Equal Opportunity Employer Chas Roberts Air Conditioning Inc. is an Equal Opportunity Employer. #J-18808-Ljbffr Chas Roberts Air Conditioning