Sales Coordinator

ABOUT US


Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos-just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.


OUR VALUES


We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW


The Sales Coordinator at The Cloudveil is a crucial member of our Sales Team. This role both supports and leads several functions which enable our team to execute groups and events effectively, provide personalized and high-touch experiences for our VIP leisure guests, and represent our Michelin Key hotel in Jackson Hole through important community partnerships.

REPORTS TO


Director of Sales and Marketing

WORK DYNAMIC/SCHEDULE


Our Sales Coordinator is typically on property Monday through Friday from about 8am-4pm, except on occasional evenings or weekends as needed based on events or activations.

KEY RELATIONSHIPS


Internal: Sales and Event Managers, Pathfinders, and Guest Service Managers.

External: Travel agencies, group & meeting planners, Marriott Global and Account Sales organizations, local community vendors and partners

ESSENTIAL JOB FUNCTIONS


• Primary lead catcher and distributor for the hotel, fielding both e-channel and phone leads and assigning to Sales Managers as needed

• Assists with managing group room blocks in support of our Conference Services Manager (i.e. rooming lists, updates, and special requests)

• Manages local partnerships and facilitates on-property activations in the hotel's common spaces as a way of providing fun, value-added experiences for our guests and the local community

• Manages pre-arrival reservations and arrangements (i.e. amenities and special requests) for luxury consortia guests (i.e. Fine Hotels and Resorts, Chase The Edit, and Luminous stays)

• Coordinates live music, yoga, and other guest-engagement bookings throughout the year

• Creates weekly event calendars, placed in our common spaces and guestrooms, which help guests discover the many happenings in Jackson Hole throughout their stay at The Cloudveil

Requirements

ESSENTIAL QUALIFICATIONS


• College degree or equivalent experience

• 2+ years of experience in hotel sales, preferably at an upscale, full-service hotel

• Excellent verbal and written communication skills

• Ability to manage time effectively, handling multiple projects at a time and meeting deadlines

• Ability to effectively liaise between hotel and client, communicating clearly both verbally and through email

• Excellent attention to detail

• Sales aptitude, building relationships to assist with selling, upselling and re-booking the business

• Mastery of Microsoft Office

ESSENTIAL JOB FUNCTIONS


• Primary lead catcher and distributor for the hotel, fielding both e-channel and phone leads and assigning to Sales Managers as needed

• Assists with managing group room blocks in support of our Conference Services Manager (i.e. rooming lists, updates, and special requests)

• Manages local partnerships and facilitates on-property activations in the hotel's common spaces as a way of providing fun, value-added experiences for our guests and the local community

• Manages pre-arrival reservations and arrangements (i.e. amenities and special requests) for luxury consortia guests (i.e. Fine Hotels and Resorts, Chase The Edit, and Luminous stays)

• Coordinates live music, yoga, and other guest-engagement bookings throughout the year

• Creates weekly event calendars, placed in our common spaces and guestrooms, which help guests discover the many happenings in Jackson Hole throughout their stay at The Cloudveil

PHYSICAL DEMANDS & WORK ENVIRONMENT


The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standing, bending, stooping and lifting weights up to and including 25 lbs. may be required.

The hospitality business functions seven (7) days a week, 24 hours a day, 365 days a year. In addition, the hospitality business and a hospitable service atmosphere must be projected at all times.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

STANDARD SPECIFICATIONS


Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

I have reviewed and understand this job description.