Lead Retail Customer Service Associate
FedEx Ground
POSITION SUMMARY:
The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Manages production flow to ensure all production orders are done right and on time
- Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
- Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
- Sets up complex orders and performs multiple tasks at the same time
- Responsible for ensuring quality during and after production process
- Ensures communication among shifts
- Coordinates pick-up and delivery of customer orders
- May provide leadership to team members on an assigned shift
- Assists in the training of store team members
- Collates, sorts and organizes customer orders
- Operates the Point of Sale terminal (POS), handles financial transactions and makes change
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows instructions of supervisors and assists other team members in performing store functions
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
- Secondary responsibility for coordination of all shipping related services and activities, to include:
- Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
- Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- High school diploma or equivalent education
- 2+ years of specialized experience
- Excellent verbal and written communication skills
ESSENTIAL FUNCTIONS:
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily activities.
- Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email View email address on careers.fedex.com .
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.
For more information, click here .
$21.43 - $24.95 per hour
..., we’re looking for you! Our Retail Careers come with awesome perks... ...connections with every customer, with your personalized sales... ...latest devices and personalized services that bring friends, families... ...Wireless Sales Consultant, Retail Associate, Retail Sales Associate, or...SuggestedHourly payTemporary workLocal areaRelocation packageFlexible hours$22.55 - $36.08 per hour
...you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means... ...projects and/or assignments. As the Associate Team Leader, you support the Team Leader... ..., and basic understanding of retail systems capabilities. Qualifications...SuggestedHourly payFull timePart timeSeasonal workWork at officeFlexible hoursNight shift$21.43 - $24.95 per hour
..., we’re looking for you! Our Retail Careers come with awesome perks... ...connections with every customer, with your personalized sales... ...latest devices and personalized services that bring friends, families... ...Wireless Sales Consultant, Retail Associate, Retail Sales Associate, or...SuggestedHourly payTemporary workLocal areaRelocation packageFlexible hours$17 - $22 per hour
...its thirteen Mountain Studio® retail locations in, amongst others,... ...Stio Mountain Studio™ Sales Associate is responsible for providing... ...exceptional brand experience with customers at our Mountain Studio™... ...outstanding level of customer service, which includes but is not limited...SuggestedHourly payPart timeFlexible hoursWeekend work$34 - $40 per hour
...Carrington Companies. We are a full service title agent committed to... ...several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you... ...the interests of Carrington Associates. For more information about...SuggestedContract workWork experience placementWork from home- ...Looking For: A Natural Leader: Someone who leads by example and isn't afraid to take the... ...and establish trust and rapport with customers. Connect with key decision makers at these... ...accumulate new leads and referrals Re-service your existing client accounts...Weekly payWork experience placement
- ...Retail Data Collection Associate Part Time Responsible for collecting and transmitting data gathered from designated retail stores primarily... ...timeliness. Maintain a positive relationship with employees and customers as a representative of CROSSMARK. Qualifications...Part timeImmediate startMonday to FridayWeekend work
$69k
...training and mentorship from experienced managers High-quality leads provided with no cold calling friends or family Flexible... ...communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications...Remote jobWork from homeFlexible hours$40 - $50 per hour
...Job Description Job Description Lead Journeyman Plumber – Lead High-Impact Mechanical and Radiant Heat Projects Job Overview... ...standards. Experience with in-home sales using industry specific service products Delegate site responsibilities and monitor team...Hourly payFull timeFor contractorsWork at officeRelocation packageMonday to Friday$19 - $19.5 per hour
...Distribution Centers or Retail Stores—TJ Maxx,... ...company and the world’s leading off-price retailer. Job... ...delivering a highly satisfied customer experience proven by... ...excellent customer service skills Able to work a... ...preferred Benefits include: Associate discount; EAP; smoking...Hourly payTemporary workPart timeLocal areaWorldwideHome officeFlexible hours- ...Restaurant and Bar Floor Lead The Restaurant and Bar Floor Lead is responsible for overseeing daily front-of-house operations within... .... This role ensures exceptional guest experiences, maintains service standards, supports team development, and drives operational efficiency...Seasonal workFlexible hoursShift workAfternoon shift
$25 - $50 per hour
...Role Overview TSA is accepting applications for Lead and Supervisory Transportation Security Officers at airports in Jackson. These roles are ideal for individuals looking to step into leadership positions within airport security operations. TSA provides training to...Shift workNight shiftWeekend work- ...Overview Retail Merchandiser Pharmacy Do you love retail and earning money but... ...when and how much work you want. You can service various products, conduct resets, returns... ...and Beauty care Retail resets Customize/modify Plan-O-Grams Things you should...Part timeFor contractorsImmediate startFlexible hoursWeekday work
- ...opportunities. Responsibilities: As the Irrigation Tech, you will: ● Be responsible for repairs, start-ups, and winterization of customer systems ● Diagnose irrigation problems ● Be able to solve problems and work at a fast pace Qualifications: In this role,...Full time
- ...a crucial member of our Sales Team. This role both supports and leads several functions which enable our team to execute groups and events... ...Internal: Sales and Event Managers, Pathfinders, and Guest Service Managers. External: Travel agencies, group & meeting planners...Contract workWork at officeLocal areaMonday to FridayAfternoon shift
$21 - $29.73 per hour
...to breaking down deliveries and stocking shelves. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance...Hourly payFull timePart timeSeasonal workImmediate startAll shiftsFlexible hoursShift workNight shift$21 - $29.73 per hour
...to breaking down deliveries and stocking shelves. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance...Hourly payFull timePart timeSeasonal workImmediate startAll shiftsFlexible hoursShift workNight shift- Job Description Job Description Westwood Curtis is a Jackson, Wyoming–based heavy civil contractor specializing in underground utility infrastructure including water, sewer, and storm systems. As our workload continues to grow, we are seeking a full-time Office Operations...Full timeFor contractorsWork at office
$40k - $50k
...catalog, B2B and its Mountain Studio® retail locations. We live and love mountain life... ...national communities. YOUR ROLE The Customer Service Representative – Wholesale, Specialty (... ...requirements, efforts, or working conditions associated with the job. While this is intended to...Full timeSeasonal workWork at officeLocal area- ...guest information and transactions Provide basic concierge services such as directions, recommendations, or transportation arrangements... ...vision insurance for you and your family ~5 Weeks PTO ~ Retail, spa and F&B discounts ~ Free Employee Cafeteria meals ~ Free...Flexible hoursShift workNight shiftAfternoon shift
- ...to explore. Within Teton Science Schools' and Mountain Academy's collaborative culture, Early Childhood Faculty are empowered to lead with creativity, reflection, and purpose, working both collaboratively and independently. Early Childhood Faculty work side by side...
$21 per hour
...bring our shared love for the mountains to customers, partners and team members. We have... ...in ski and snowboard rental delivery now servicing over 40 resorts in North America and Europe... ...environment, managing expectations and leading by example are all qualities of highly...Full timeSeasonal workShift workWeekend workDay shiftAfternoon shift$40k - $64k
...Victra is Verizon's largest premium retailer in the United States. We are seeking Sales Consultants who deliver world-class service to Every Guest. Every Time. From executing... ...unique talents, passion for technology, and customer service skills, you will have the power to...Base plus commissionHourly payFull timeLocal areaNight shiftWeekend workAfternoon shift- ...Housekeeping Supervisor is responsible for ensuring the cleanliness and overall appearance of our guest rooms and public areas. You will lead a team of housekeeping staff to maintain high standards of cleanliness and organization, ensuring that our guests have a comfortable...Flexible hoursShift workAfternoon shift
- ...recognition whenever possible. Keep work areas clean, safe, organized, and ready for the next shift. Maintain knowledge of hotel services, amenities, systems, and guest resources. Requirements ~ Six (6) months of related experience in hospitality, guest service,...Work at officeLocal areaWork from homeAll shiftsShift workNight shift
- ...public areas in accordance with hotel standards. The Supervisor leads a team of maintenance professionals, manages work order execution... .... Promote a culture of safety, teamwork, and exceptional service. Maintain daily work schedules for each engineer to ensure...Full timeFor contractorsLocal areaAll shiftsFlexible hoursShift work
- ...~ Training & development ROLE DESCRIPTION: Austin Obryhim - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm...Work at officeFlexible hours
- ...motivated. Whether its team activities, community service events, or day-to-day collaboration, we... ...: Katie Murphy - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual...Work at officeFlexible hours
$22 per hour
...throughout the venue. Spot signs of intoxication, overservice, drug use, or unsafe conduct. Support bartenders and staff in refusing service when appropriate. Identify and address inappropriate, disruptive, or aggressive behavior quickly and professionally. De-...Hourly payLocal areaImmediate startNight shift- Job Description Job Description Office Manager / Executive Assistant Classification: Full Time, Exempt Program(s): Central Admin: Office Manager / Executive Assistant Reports To: Executive Director Location: Teton Science Schools - Jackson Campus, Jackson...Full timeWork at officeLocal areaNight shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Lead Retail Customer Service Associate. Be the first to apply!



