Front Desk Receptionist

Front Desk ReceptionistWe are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you'll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.Front Desk Receptionist Responsibilities:Answer incoming calls on a multi-line telephone system with professionalism and efficiencySchedule and confirm patient appointmentsTransfer calls and take accurate messages according to office proceduresGreet patients and visitors and notify the appropriate team member of their arrivalCollect and post co-pays and communicate outstanding balancesCheck patients out and follow proper check-out protocolsNotify the doctor when a patient cancelsType correspondence and office memos as directedTranscribe visit details into medical reportsPrepare charts, gather necessary paperwork, and print daily appointment schedulesFront Desk Receptionist Required Skills and Abilities:Excellent customer service and communication skillsAbility to maintain professionalism, confidentiality, and diplomacyStrong interpersonal skills with the ability to work with diverse individualsDetail-oriented with strong follow-up and multitasking capabilitiesAdaptable and flexible in a fast-paced, ever-changing environmentProficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)Benefits Available:Multiple medical and prescription coverage optionsDental and vision care plansHealth Savings Accounts (HSAs), where applicableFlexible Spending Accounts (FSAs)Voluntary critical illness, cancer, and accident insuranceVoluntary hospital indemnity coverageVoluntary short-term and long-term disability insuranceVoluntary term life insurance and AD&D (Accidental Death & Dismemberment)401(k) retirement savings planPaid time off (PTO)Commuter benefitsGroup auto and homeowners insuranceRequirementsEducation and Experience:High School Diploma or equivalent requiredFront desk or medical office experience preferredFamiliarity with electronic medical records (EMR) is a plus