Business Analyst

Payrate: $00.00 - $00.00/hr. Summary: Support and implement network/telephony hardware/software deployments for North America based stores remotely while managing onsite technicians. Responsibilities: Point of contact (POC) for North American Network/Telephony Store Activity (Construction/Deployment/Break-Fix): Proactively coordinate with construction resources for implementation of stores networking and telephony Configure network and telephony hardware across US and Canada markets Order network and telephony circuits to meet deadlines and coordinate implementation Research, diagnose, resolve or escalate technical and procedural networking issues Address service level escalations and escalate unresolved issues per guidelines Utilize available resources for prompt resolutions Develop relationships with key Business Partners in all departments within responsibility areas Effectively identify, communicate, and mitigate risks to meet deadlines Vendor Management: Utilization of shipping and receiving of warehouse activity Address service level escalations as required and drive to resolution Establish and maintain effective lines of communication with multiple vendors Engage in network escalations and troubleshooting with vendors Reporting and Misc. Projects: Update and maintain various means of inventory/reporting management Excel/PowerBI/Smartsheet/other Summarize complex environment of many ‘moving parts’ with dependencies Track project status and effectively and actively report back to leadership Provide weekly status summary reports for network related activities and changes Required Qualifications: Excellent verbal and written communication skills Analytical problem-solving skills and resourcefulness Must be self-motivated with the ability to work independently Smartsheet, Service Now, and proficiency with Microsoft Office Applications Ability to act quickly and professionally to identify and multitask multiple priorities Able to deal with ambiguity and adapt to change Capable to learn technical and procedural store retail environment Growth Mindset A BA/BS degree or equivalent work experience is preferred At least 4 years of previous IT experience is preferred At least 2 year of networking experience is preferred – Routers, Switches, LAN/WAN, IP, Zoom Telephony systems Previous project management or coordination is preferred Pay Transparency: The typical base pay for this role across the U.S. is: $00.00 - $00.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 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