Customer Service Representative
First Staffing Group
Job Description
Job Description
Backup Support for Inside Sales Team
· Manage Assigned House Accounts
· Sage System Management:
· Data entry
· Add/remove items in orders
· Update shipping details (e.g., address, shipping method, ship date, cancel date, backorders)
· Verify payment methods per order (e.g., credit card, wire transfer)
· Confirm promotional order types
· Release orders
· Follow up on orders to ensure they are ready and invoiced. Provide Tracking information.
· Edit customer information and add important documents/notes to customer profiles
· Phone Support – Answer incoming calls and assist customers
· Returns Management – manage return claims:
Complete claim forms and gather supporting documents
· Shipment Coordination:
Schedule LTL shipments and obtain quotes
Process shipment labels (UPS, FedEx, etc.)
· Will Call Assistance:
Release orders to in-person client, process invoices, charge credit cards
· Report Navigation:
· Update reports, marketing, inventory, sales
Package receiving and scanning
Help with gate access to clients/employees
Vacancy posted 23 days ago
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