Product Owner

About the Role

We are seeking a Zuora Product Owner within the Revenue and Deal Operations organization to drive the strategy, design, and optimization of subscription billing and quote-to-cash capabilities. This role sits within Revenue & Deal Operations (RDO) and serves as a key cross-functional partner across Salesforce, Kantata, Revenue Operations, Finance, and technology teams to deliver scalable, customer-centric solutions that support a global sales organization and a rapidly growing subscription business.

Role Overview

This role is critical to supporting a multi-billion-dollar revenue organization undergoing rapid growth and transformation. You will lead the product lifecycle for Zuora and its integration with Salesforce, enabling seamless execution of the quote-to-cash process while ensuring billing, customer, and revenue data requirements are supported across connected systems. The role will collaborate closely with teams responsible for ERP, e-billing/e-reporting, and reconciliation capabilities to ensure Zuora processes, integrations, and data flows align with broader operational, compliance, and business requirements.

Key Responsibilities

• Own the Zuora product roadmap, including billing, subscriptions, invoicing, and revenue integrations
• Lead end-to-end product lifecycle from ideation through delivery and ongoing optimization
• Partner with Sales, Revenue Operations, Finance, IT, Sales Ops, and adjacent Product Owners to define product strategy, requirements, priorities, and aligned business outcomes
• Coordinate shared dependencies across e-billing, reconciliation, Salesforce, Kantata, ERP/Fusion, and other connected quote-to-cash systems
• Drive integration between Salesforce (Sales & Service Cloud) and Zuora to optimize quote-to-cash processes
• Gather, define, and prioritize business requirements aligned with revenue operations objectives
• Translate business, operational, compliance, and system needs into clear user stories, acceptance criteria, and delivery priorities
• Collaborate with SCRUM teams to deliver high-quality product increments and MVPs
• Analyze usage data, billing metrics, and user behaviors to inform product improvements
• Support organizational change management including training, communication, and adoption strategies
• Ensure scalability and accuracy across subscription lifecycle including billing, invoicing, and revenue recognition
• Manage risks, dependencies, and cross-functional alignment to ensure successful product delivery across highly connected quote-to-cash systems

Qualifications

• Bachelor's Degree required
• 3-6 years of experience in Product Management, Product Ownership, or Business Systems roles
• Hands-on experience with Zuora Billing and/or Zuora Revenue strongly preferred
  Experience with Salesforce.com or similar CRM platform
• Strong understanding of quote-to-cash and subscription business models
• Proven experience leading cross-functional initiatives in Agile/SCRUM environments
• Strong analytical, problem-solving, and decision-making skills
• Experience with analytics tools such as Tableau or Power BI is a plus
• Excellent communication and stakeholder management skills

Who You Are

• A proactive, high-performing individual with a bias for action
• A strong collaborator who can influence across business and technical teams
• Comfortable navigating ambiguity in fast-paced environments
• Passionate about delivering customer-centric solutions and continuous improvement
• A clear communicator with strong interpersonal skills

What We Offer

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 86,000 USD - 118,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

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Job Requisition ID:111407

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