IT Support Analyst

Serving as the initial point of contact for IT-related support requests, the remote Analyst, Enterprise Service Desk will triage, resolve, or escalate client issues while ensuring a world-class client experience. Key responsibilities Provide first-line support for IT-related requests primarily via phone, ensuring consistent client support throughout the workday Troubleshoot and resolve basic desktop, software, network, and hardware issues while maintaining accurate documentation in the ticketing system Assist clients with installation, configuration, and usability of devices, and educate end-users on best practices for cybersecurity and IT resource usage Required qualifications Associate's Degree in Technology or a related field 2-5 years of experience with Microsoft environments 0-2 years of MSP specific experience preferred Network+ and Security+ certifications preferred Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations