CONTROL ROOM OPERATOR

Control Room Operations Specialist

SICE's main asset is its team. The high professional level of our employees ensures the quality in our services.

With almost 2,500 employees worldwide, SICE promotes human development providing opportunities for the development and improvement through training and participation in multidisciplinary and multicultural groups. Talent, initiative, commitment and enthusiasm, are common characteristics of the people who build our team.

The Control Room Operations Specialist supports real-time toll road and traffic operations to ensure safe, efficient, and reliable roadway performance. This position operates within a 24/7 control room environment and requires flexibility to work assigned shifts that may vary based on operational needs.

Essential Duties and Responsibilities

• Toll Rate, Signage & Tolling Infrastructure Monitoring
• Monitor tolling infrastructure, toll rate displays, and roadway signage multiple times per hour to ensure accurate operation.
• Rapidly identify and address system issues, notifying on-call personnel and field teams as needed.
• Traffic Monitoring
• Monitor traffic flow and roadway conditions using computerized traffic management systems, CCTV cameras, and loop detector systems.
• Detect congestion, incidents, or abnormal traffic conditions in real time.
• Public Communication
• Update Dynamic Message Signs (DMS) to inform motorists of accidents, construction activity, lane closures, and weather-related impacts.
• Ensure messaging is accurate, timely, and compliant with operational guidelines.
• Incident Response & Coordination
• Coordinate with law enforcement, emergency responders, and maintenance teams to manage traffic incidents, stalled vehicles, debris, and roadway hazards.
• Assist in incident management to minimize traffic impacts and maintain roadway safety.
• Driver Assistance
• Receive and respond to calls regarding stranded motorists or roadway incidents.
• Locate, identify, and dispatch appropriate emergency response services or wreckers as needed.
• Data Entry & Reporting
• Accurately document incidents, debris, hazards, and traffic conditions in TxDOT and internal systems.
• Maintain detailed and timely records to support compliance and reporting requirements.
• System Maintenance & Troubleshooting
• Perform basic troubleshooting and minor maintenance of Intelligent Transportation Systems (ITS) equipment.
• Support traffic management system updates and operational adjustments as required.

Working Conditions and Physical Efforts

• Primarily desk-based role.
• Flexibility to respond to on-call issues and emergencies as they arise.
• The role may require after-hours or weekend work to address urgent project needs.

Education

• High school diploma or general education degree (GED) required.
• At least 1 year(s) of experience that is directly related to the duties and responsibilities specified.

Preferred Skills and Experience

• Experience in traffic operations, transportation management centers (TMC), control room operations, or related fields preferred.
• Ability to work effectively in a fast-paced, high-responsibility environment.
• Strong verbal and written communication skills.
• Proficiency with computer-based monitoring systems and data entry tools.
• Flexibility to work varying shifts in a 24/7 operational environment.
• Familiarity with TxDOT systems and procedures is a plus.

Conditions of Employment

• Must pass a pre-employment criminal background check.
• Must pass a pre-employment Drug and Alcohol Test
• Must demonstrate eligibility to work in U.S.
• Possession of a valid driver's license is a requirement for this job.

Why Join Us? We Have Many Benefits:

• Up to two weeks of paid time off every calendar year (10 days total). Eligibility to earn +1 day every calendar year after employee's 3-year anniversary.
• Several paid company holidays (Approx 11-13 days)
• Individual Health Coverage for the employee and for other coverage levels, including spouse, children and family.
• Dental coverage plan,
• Vision coverage plan,
• Critical Illness coverage plan,
• Accidental Injury coverage plan,
• Hospital Care Indemnity coverage plan,
• Short Term Disability Insurance (SICE Inc. currently offers 100% premium contribution)
• Life and AD&D Insurance (SICE Inc. currently offers 100% premium contribution)
• Eligibility to participate in our 401k Program with 50% employer match, capped at 2% of the employee's salary.
• Training and Growth opportunities.

Ready to Join the Team?

You may upload your resume in Word or PDF formats to the link provided at the very top of the page. As well as remit via email to View email address on click.appcast.io

No phone-calls, please.

SICE, Inc. is an Equal Opportunity Employer, Drug-Free Work Place

Work Schedule Full-time hourly position averaging 40 hours per week The control room operates 24 hours a day, 7 days a week Assigned shifts may include day, evening, overnight, weekend, and holiday hours Shift schedules may vary and are subject to change based on operational requirements