Undergraduate Academic Advisor I

Job Description

The Opportunity


Embry-Riddle Aeronautical University (ERAU) seeks a dynamic, student-centered, and forward-thinking Academic Advisor I to provide visionary leadership. This position serves as a trusted resource for students, providing academic guidance, personalized degree planning, and proactive outreach to promote retention, persistence, and timely degree completion. The ideal candidate is student-focused, highly organized, and committed to delivering exceptional service in a dynamic higher education environment.

Key Responsibilities

• Advise students on degree requirements, academic policies, curriculum planning, registration, transfer credit evaluations, and graduation requirements.
• Develop personalized degree plans and monitor student progress to support academic success and timely degree completion.
• Provide proactive outreach to students through phone, email, text, and virtual meetings to promote engagement, retention, and persistence.
• Support students experiencing academic challenges by developing success plans and connecting them with appropriate resources.
• Serve as a liaison between students and university departments, including Financial Aid, Student Financial Services, Military and Veteran Affairs, the Registrar, and other campus support services.
• Maintain accurate student records and documentation within university systems.
• Analyze student records, resolve enrollment and academic issues, and assist with student success and retention initiatives.
• Promote scholarships, institutional aid programs, student engagement opportunities, and university resources.
• Collaborate with faculty and staff to address student concerns and support positive academic outcomes.
• Deliver exceptional customer service while managing a diverse caseload of students.

About us


For nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.


Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.


Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence-and help shape the future of aerospace.


Perks Await You at Embry-Riddle!

• Generous Time Off: Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period.
• Personal Leave: Relax with 12 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Compensation


The annual salary range for this role is up to $43,888. The final offer will be based on the candidate's skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.


Qualifications

Preferred Qualifications

• Bachelor's degree in Education, Counseling, Student Affairs, Higher Education, or a related field.

Required Experience

• One to three years of experience in academic advising, student services, higher education, counseling, customer service, or a related field.

Knowledge, Skills, and Abilities

• Strong interpersonal, communication, and customer service skills.
• Ability to build relationships and effectively support diverse student populations.
• Excellent organizational and time-management skills with the ability to manage multiple priorities.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office applications and the ability to learn and utilize student information systems and other technology platforms.
• Ability to work independently and collaboratively in a team environment.
• Commitment to student success, engagement, and retention.

Preferred Qualifications

• Experience in higher education, academic advising, student success, retention, enrollment services, or a related student-facing role.
• Familiarity with student information systems, learning management systems, or customer relationship management (CRM) platforms.
• Experience working with adult learners, online students, military-affiliated students, or other diverse student populations.

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R211628. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter
• Full CV
• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.


Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.


Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact View email address on click.appcast.io and should not reach out to hiring managers or staff.