Program Manager

Program Manager

Rosemead, CA, (Onsite 2 days a week)

12 months

A Brief Overvie

wThe Strategic Program Manager is responsible for managing large scale transformational client initiatives, which will require him/her to successfully engage and work across multiple technical and global teams within WWT and potentially with the client. The ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater. He/she will have managed large distributed teams of matrixed resources of at least 50 people or more and have strong presentation and public speaking skills. He/she will have experience developing and estimating client statements of work

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Job Responsibiliti

• esDefines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required in order to control the progr
• amExtensive problem-solving skills, with the fortitude to drive resolutions to a clo
• seExtensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industr
• y.Monitors and manages the program level milestones, risks, issues, and decisio
• nsDrives decision making processes where and when appropria
• teWorks with leadership and technical leads to staff and resource the program appropriate
• lyEscalates and drives program level issues resolution and risk mitigati
• onResponsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the progr
• amResponsible for managing program level procurement reporting and visibili
• tyEnsure roles and responsibilities are defined and align to staffing pla
• nsResponsible for end-to-end program delivery and quali
• tyDrives stakeholder engagement to ensure appropriate level of communication and decision making for the progr
• amCreates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the progr
• amEnsures the program is aligned to the statement of wor
• k.Works with the appropriate leadership and team members to define the statement of work and any chang
• esMonitors and assesses customer satisfaction, quality, and profitabilit
• y.Project managers assigned to the program will report to the program manag
• erCoaches and mentors the PMs and other team members as needed, to achieve the optimal productivity and highest quality of deliverable
• s.Creates and manages long term goals for the program or portfolio of project
• s.Responsible for ensuring the successful onboarding and offboarding of program resourc
• esActs as a liaison between program staff and upper management/executiv

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Qualificati

• onsBachelor’s Degree in Arts/Sciences (BA/BS) Related Field requi
• redA minimum of 10 years' progressive experience in a related field requi
• redMinimum of 5 years active Program Management experie
• nceMinimum 10 years of Project Management experie
• nceExperience working with Financial Custom
• ersOne to three years prior sales/business development experience is prefer
• redSalesforce CRM software experie
• nceExperience managing, tracking, and forecasting the financials and budgets for large scale progr
• amsUnderstands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the prog
• ramExcellent understanding of the contract proc
• essAble to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and sched
• uleGood understanding of Supply Chain proces
• sesAbility to work independently and aggressively track to program timeli
• nesStrong team ski
• llsStrong communication skills (written, verbal, and presentati
• on)Project Management Professional (PMP) certification through Project Management Institute (PMI) prefer