IT Support Technician

IT Support Technician

Affiliated Resources Group (ARG) specializes in housing and real estate development. By coordinating the missions of its affiliated companies, ARG works to maximize opportunities for economic growth and development to enhance lives through programs that expand economic opportunities for individuals and their families. ARG affiliates develop and manage housing, administer large government programs and provide consulting services to facilitate operational and programmatic sustainability.Affiliated Resources Group's strategic objectives include long-term sustainability, growth and development, quality of life, and creating a larger community. Operating under the umbrella of ARG, affiliated companies provide affordable housing solutions and promote community and economic development through rental assistance programs, resident services, and the revitalization of neighborhoods in DeKalb County and beyond.Our history of strategically partnering with private/public entities as well as administering federal programs has positioned ARG's affiliates to successfully deliver affordable housing. We provide critical services that support the wellbeing of our clients/residents and pathways to self-sufficiency for program participants that seek to break the cycle of poverty. Connecting the Agency's larger objectives has helped ARG to thrive and expandour impact in the community. As the largest affordable housing provider in DeKalb County, we are in a unique position to address the housing needs of low-and middle-income residents.ARG maintains a working culture that supports our staff by continually improving and optimizing the Agency's organizational and operational effectiveness. The Agency continues to develop and position our team to succeed.

Position Summary

Under the direction of the Facilities Project Manager, the IT Support Technician has primary technical responsibility for ongoing support of the Local Area Network (LAN) and Wide Area Network (WAN) hardware and software for the computer network system. In cooperation with the Facilities Project Manager, the support technician is responsible for implementing network configuration, and monitoring. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Moderate travel (50%) is required.

• Support LAN/WAN systems and voice and data communications networks within the parameters established to identify and evaluate technology needs and provide technical solutions and cost-effective approaches for daily administrative and operations.
• Support for configuration, backup, and archiving of LAN/WAN system components, including servers, workstations, scanning devices, network equipment, and software (e.g., exchange server, SQL, etc.) and MS Office software.
• Perform system support duties on all LAN/WAN system components, addressing issues such as address and domain assignment, routing and bridging strategies, and specifying and maintaining records of network configuration.
• Support the configuration and implementation of file servers, network operating systems, networked applications and other network-related software components.
• Support data backup and archive systems, ensuring backup and archive are in accordance with plan and that a high confidence level for data retrieval is maintained.
• Support installation of LAN/WAN system components and user departments as required.
• Support installations, configurations, and tests of new LAN/WAN system components to ensure system integrity.
• Provide necessary technical assistance and support for computer hardware and software operations and the telecommunications network infrastructure.
• Troubleshoot and resolve LAN/WAN system component problems in a timely manner.
• Investigate and resolve computer software and hardware problems of users on both LAN/WAN.
• Maintain document of problems in an organized and timely manner to provide to Facilities Project Manager, as required.
• Accountable for consistent adherence to strong Authority standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Authority materials, supplies, resources, and other assets.
• Provide in person training at sites as needed.
• Any other tasks as assigned.

Position Requirements

Bachelor's degree in computer or closely related field from an accredited college or university, with appropriate certification preferred and 2-5 years of experience in applicable area of responsibility or an acceptable combination of education and experience.Experience with Windows 7, Windows 8, Windows 10, Office 2010, Office 2013, Office 365 Online, HP ProCurve, SharePoint, McAfee, Evault Backup, VMWare, VLANs, Virtual Desktop Configuration and Implementation, VOIP systems (Avaya preferred). Skilled in operating standard telecommunication and computer equipment, and the ability to be innovative and creative in developing plans and solutions.Thorough knowledge of standard Information Technology best practices, policies, procedures, etc.Must possess sound judgment and decision-making skills. Strong ability to self-manage, drive objectives and meet deadlines.Ability to multi-task and exhibit strong organizational and project management skills is required.Excellent communication, managerial and problem solving skills are required.Authorized to work in the United StatesWorking (intermediate or better) knowledge of Microsoft Office Suite expecially Excel.Valid driver's license and good driving record.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.