Senior Center Specialist - Charlotte

Job Description

What You'll Do

• Successfully utilizes knowledge of product types, functional and/or technical skills to solution focused, end to end service to our customers on complex insurance questions and issues.

• Utilize probing and creative problem solving as well as critical thinking skills and the ability to analyze ambiguous information to resolve all customer inquiries on first contact.

• Successfully able to understand and communicate complicated and multifaceted concepts to members, providers and colleagues in verbal and written form.

• Responsible for sales of IU-65, Medicare, Small Group and Ancillary products; analyzes the needs of individual customers, educates them on sales options and recommends products to meet those needs.

• Build and maintain effective relationships with Individual customers to meet sales and retention goals.

• Identify, understand and anticipate customers' unexpressed needs and concerns in a caring manner.

• Ensures final disposition of each inquiry in a timely manner while systematically documenting detailed customer information relevant to each customer contact. Provides instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries.

• Educate and encourage customers on use of alternative delivery channels (i.e. self service, web).

• Support and be committed to the mission, vision and values of the company by delivering seamless, energetic and innovative service and sales solutions to increase stakeholder satisfaction, retain customers and impact sales goals

• Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience.

• Represents Blue Cross NC at community events, in and around the retail center location. Events may be after hours or on weekends.

• Displays leadership by assisting with training needs of less experienced team members.

THIS ROLE WILL BE ONSITE AT THE CHARLOTTE NEIGHBORHOOD CENTER

What You Have

• High school diploma or GED

• 5+ years of experience in related field

• Team members must have or obtain an active Health & Accident and Medicare Supplement license.

• Note: Licenses must be obtained within two pre-licensure class attempts and the subsequent five state exam attempts or 90 day period following each class, whichever comes first.

WhatYou'llGet

• The opportunity to work at thecutting edgeof health care delivery with a teamthat'sdeeply invested in the community

• Work-life balance, flexibility, and the autonomy to dogreat work

• Medical, dental, and vision coverage along withnumeroushealth and wellness programs

• Parental leave and support plus adoption and surrogacyassistance

• Career development programs and tuition reimbursement for continued education

• 401k match including an annual company contribution

• Learn more

WhereYou'llWork

Our Hybrid Flex approach is builton presencewith a purpose - giving you flexibility to work remotely with intentional in-person connection - that supports a workplacethat'sflexible, connected, and future focused.

In a Hybrid-Flex role,you'llwork in the office at least two days a week for collaboration and connection. In a Remote Flex role,you'llwork virtually, with a few in-office visits each year formeaningfulmoments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in anystateslistedonthis job posting. Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$50,337.00 - $80,539.00

Skills

Communication, Customer Data, Customer Education, Customer Service, Leadership, Mentorship, Process Improvements, Product Knowledge, Quality Control (QC), Sales, Service Delivery, Teamwork, Technical Support, Time Management, Troubleshooting

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