Telecommunications Architecture Manager

Role Description

Next-Gen Transformation:

• Take telecom to the next generation by leading the redesign of our enterprise trunking network, optimizing our E911 infrastructure, and driving Contact Center modernization toward natural language processing and automation.

Cloud Architecture Migrations:

• Mature existing telecom solution designs by expanding cloud architecture.
• Oversee the upcoming fiscal year migration of Cisco on-premise CUCM environments to Cisco Dedicated Instance / Multi-Tenant (DI/MT) platforms across key markets, while maintaining our primary Avaya footprint in most markets.

Technical Governance:

• Exercise judgment and influence on key technical decisions, standards, policies, environment selection, and data flows.
• Review, evaluate, and formally sign off on High-Level Design (HLD) documentation for incoming project requests.

Enterprise Standards:

• Establish unified telecommunications standards across all clinical tiers (acute care, outpatient, clinics, and emergency departments) and align with broader security and infrastructure directives.

Architecture Assessment:

• Assess existing architectures for cloud readiness or modernization opportunities, including monitoring performance, cost optimization and security compliance.

Qualifications

• High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
• 3 years of leadership or management experience preferred.

Requirements

• 7+ years of experience in enterprise telecommunications infrastructure (SIP trunking, next-generation network routing, in-house building wiring, low-voltage, and foundational voice architectures).
• Formal leadership or supervisory capacity managing technical teams or solution architects, with a proven track record of managing fiscal year capital budgets and complex project portfolios simultaneously.
• Strong experience building TCO models, performing cost/benefit analyses, and defending the strategic value of technology investments to executive stakeholders.
• Strong background in Avaya ecosystems alongside proven experience architecting/designing Cisco collaboration portfolios, specifically migrating from on-premise CUCM to Cisco Dedicated Instance (DI) or Multi-Tenant (MT) environments.
• Deep understanding of Contact Center architecture, routing, and workflows, with a strong interest or experience in integrating AI/conversational bots.
• While this is a strategic management role, a strong technical foundation is required to effectively guide troubleshooting, configuration validation, and technical decision-making.

Benefits

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement
• Ways to give back to your community