Manager of Transaction Review and Compliance

Job Title

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Salary Range

$68,000.00 - $120,500.00

Overview

Reporting to the Director of Accounts Payable and Payment Services, this position will direct and manage the day-to-day activities for the Transaction Review and Compliance Team. This position will ensure that the team meets service level targets for turnaround times, accuracy, and reliability. This position is a key resource with broad knowledge of financial compliance, internal controls, expense management and will act as a liaison and point of escalation between departments and various central University administrative offices. Furthermore, this position will act as a key stakeholder and subject matter expert for projects involving the implementation or upgrade of financial systems and platforms, ensuring departmental requirements are met and integrated seamlessly into team workflows. The position will be responsible for designing and implementing quality improvements as needed, for seeking out opportunities to exceed customer service expectations by introducing quality checks, workflow efficiencies, and trouble-shooting trends in escalations and vulnerabilities. This position will also participate in the development of reports, policy and procedures. This position is responsible for identifying and managing reconciliations and/or verification activities in strengthening QA activities and internal controls to promote policy adherence and best practices.

Principal Responsibilities

1. Supervises the accounts payable operations. Responsible for ensuring services meet service level targets for speed, accuracy, reliability, client satisfaction and other specific performance metrics. 2. Manages a team of staff who provide accounting, analytical and transactional services to clients. Hires, manages, monitors, trains and develops staff in the preparation, reporting and processing of financial and or administrative activities. Responsible for staff productivity, performance management, workforce engagement and talent development. 3. Accountable for effectively working with clients and departments to meet Partnership Agreement (Service Level) Expectations. Collects, analyzes, and reviews Partnership Agreement performance metrics internally with the team. Sets performance expectations, manages results and makes adjustments as necessary. 4. Serves as primary resource and escalation point for all, including understanding and applying related business policies and procedures. Manage escalations and resolutions with appropriate departments. 5. Resolve service quality issues and works with management to design and implement service quality improvements. 6. Monitors client accounts, consulting with client to manage program support. Designs, develops, produces, and analyzes account activity reports. 7. Reviews and analyzes client account activity and interface with other departments as needed. Participates in long-range planning and development of policies, procedures, and new reports. 8. May perform other duties as assigned.

Required Education and Experience

Bachelor's Degree in a related field and a minimum of three years of related work experience in a higher education or business environment or an equivalent combination of education and experience.