Dispatcher

AMS Industries, Inc. is a MEP+™ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi‑discipline and multi‑market MEP contractor with more than 1,000 employees. We strive to meet our commitments to clients, develop our people and improve our communities. We are an equal‑opportunity employer. Located in our beautiful Nashville, TN facility, the main duties will consist of handling invoicing and dispatching technicians to service appointments. The Dispatcher must be able to have a high level of attention to detail with a proven record of making sound decisions. He or she must also follow company training to ensure prompt and accurate customer service as well as excellent employee relations. Responsibilities Dispatch HVAC/R technicians to service appointments. Engage technicians to ensure performance is optimized. Lead and motivate the technicians to achieve goals. Schedule customer appointments and ensure arrival within scheduled windows. Create and forecast a schedule to ensure we meet all customer needs. Daily invoicing and cross‑train job duties with fellow employees. Work accounts receivable to help obtain payments. Procurement assistance with service related jobs. Perform general administrative and clerical functions such as copying, printing, scanning, filing, and faxing. Qualifications High school diploma or GED. Excellent written and verbal communication skills. Exceptional organization and leadership skills. Experience in data entry (3–5 years). Proficiency with Microsoft Office Suite (Excel, Word). Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns, internal challenges. Ability to work under pressure and in a high‑paced work environment. Compensation $41,000 – $49,000 annually Job referencing: If you would like to speak to someone directly, please feel free to contact our Recruitment & Talent Acquisition Specialist, Megan Tommer. DISABILITY Short‑Term Disability Insurance #J-18808-Ljbffr