Customer Service Specialist
The Home Depot
Overview El equipo de Servicio al Cliente/Ventas Pro de The Home Depot está dedicado a ofrecer una experiencia excepcional para los clientes profesionales, incluidos contratistas, propietarios de propiedades y clientes comerciales. El equipo apoya cada etapa del proceso del cliente Pro, desde un cumplimiento de pedidos eficiente y una carga segura hasta recomendaciones de productos expertas y soluciones de entrega personalizadas. Los miembros del Equipo de Servicio al Cliente/Ventas Pro construyen y mantienen relaciones profesionales con los clientes Pro, impulsan proactivamente las ventas aprovechando el conocimiento del producto, los programas de lealtad y las recomendaciones personalizadas, mientras brindan un servicio excepcional basado en las necesidades únicas de cada proyecto. Se espera que los miembros del Equipo de Servicio al Cliente/Ventas Pro cumplan con los objetivos de ventas mensuales y otros métricas para impulsar ventas en la tienda. Ya sea asistiendo en el Escritorio Pro, cargando materiales, gestionando entregas o ofreciendo conocimientos especializados en pintura y productos, el equipo ayuda a garantizar que cada proyecto de un cliente Pro sea un éxito. La colaboración es clave, con miembros del equipo trabajando juntos para mantener un ambiente limpio, organizado y seguro, resolver problemas de entrega y comunicar las ventajas de Home Depot sobre la competencia. El Equipo de Servicio al Cliente/Ventas Pro apoya los objetivos de la tienda al monitorear el inventario, ejecutar iniciativas de ventas y mantener los más altos estándares de servicio al cliente y seguridad. Responsibilities Proporcionar una experiencia excepcional a clientes profesionales (contratistas, propietarios de propiedades y clientes comerciales) en todas las etapas del proceso Pro. Apoyar un cumplimiento de pedidos eficiente y una carga segura; gestionar entregas; ofrecer recomendaciones de productos expertas y soluciones de entrega personalizadas. Conseguir y mantener relaciones profesionales con clientes Pro; impulsar ventas aprovechando el conocimiento del producto, los programas de lealtad y las recomendaciones personalizadas. Cumplir con objetivos de ventas mensuales y otras métricas para impulsar ventas en la tienda. Asistir en el Escritorio Pro, cargar materiales, gestionar entregas o ofrecer conocimientos especializados en pintura y productos. Trabajar de forma colaborativa para mantener un entorno limpio, organizado y seguro; resolver problemas de entrega; comunicar las ventajas de Home Depot frente a la competencia. Apoyar los objetivos de la tienda al monitorear el inventario, ejecutar iniciativas de ventas y mantener altos estándares de servicio al cliente y seguridad. Qualifications No se especifican requisitos formales en el texto original. #J-18808-Ljbffr
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