Document Delivery Services Assistant

Document Delivery Services Assistant

The Document Delivery Services Assistant provides expert day-to-day coordination of the library's Document Delivery Service (DDS) for VU and VUMC users. This position embraces, supports, and contributes to the mission and vision of Vanderbilt University and Vanderbilt University Medical Center. The Library Assistant for Document Delivery partners with the institution in the pursuit of excellence in education, research, and clinical care by efficiently and effectively managing the library's resource sharing service. This job description outlines the broad scope of responsibilities for these positions, which may vary over time to reflect strategic initiatives. Library staff are expected to support and participate in system-wide library committees or other strategic initiatives as an integral component of their responsibilities.

The Jean and Alexander Heard Libraries at Vanderbilt University is comprised of nine libraries, as well as service departments in technical services, scholarly communications, IT infrastructure, and digital scholarship. We seek to create a welcoming environment and serve as a partner in research and scholarship. The libraries are dynamic places for faculty, staff, students, and alumni to reflect and discover. We also strive to be a workplace in which staff at every level continuously grow in knowledge and skills, staying abreast of advances and trends in librarianship to power relevant, vibrant research libraries.

The Jean and Alexander Heard Libraries are fundamental to the university's goal of advancing scholarship and learning. We collect, preserve and make accessible a wide variety of resources, we partner with faculty and students to shape research, and we encourage the development of informed scholars and engaged citizens.

The Annette and Irwin Eskind Family Biomedical Library and Learning Center (EBL) supports the education, research, and patient care missions of Vanderbilt University and the Vanderbilt University Medical Center. The library's comprehensive biomedical and health sciences collection is comprised of a variety of electronic databases; journals; and books, and a small number of print volumes. The biomedical library consists of four units: Public Services, Reference and Instruction, Collections, and Document Delivery. All staff are cross-trained to assist in multiple areas within EBL, frequently participate in professional development opportunities, and are active throughout many library-wide committees and initiatives.

Key Functions and Expected Performance:

• Assists the Document Delivery Coordinator with fulfilling borrowing and lending requests from our patrons within Vanderbilt University, Vanderbilt University Medical Center, and other external institutions.
• Responds to inquiries from faculty, staff, and students.
• Verifies, when necessary, bibliographic information by searching the library databases.
• Maintains appropriate documentation for accurate patron records and billing.
• Creates, submits, and reconciles invoices to clients.
• Collects the appropriate statistics for internal and external reporting and benchmarking.
• Staffs the library information desk.
• Assists with scheduling the library's study and meeting rooms.
• Assembles, monitors, and maintains the print and electronic reserves collection.
• Promotes library services and resources through outreach activities, campus engagement, and event planning.
• Stays abreast of the professional literature and seeks opportunities for internal and external professional development.
• Serves on library, school-level, or university committees and task forces.
• Other duties as assigned.

Supervisory Relationships:

This position does not have supervisory responsibility. This position reports administratively and functionally to the Director, Eskind Biomedical Library.

Education and Certifications:

• Bachelor's degree required.

Experience and Skills:

• Prior library experience is preferred.
• Experience with Illiad, OCLC or Docline is preferred.
• Experience with Microsoft Office applications is required.

Required Skills

• Change Management - VU
• Collection Development - VU
• Curation - VU
• Customer Relationship Building - VU
• Digital Fluency/Information Literacy - VU
• Integrated Library Systems - VU
• Library Discovery Services - VU
• Library Programming - VU
• Library Research - VU
• Library/Museum Science - VU

About Us:

At Vanderbilt University, our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of "America's Best Large Employers" as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster, and sustain opportunities as an employer of choice.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.

Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.

Job Info

• Job Identification 10008867
• Posting Date 09/10/2026, 03:21 PM
• Locations Nashville, TN, United States (On-site)
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Job Category Library & Museum Services
• Job Function Library Services
• Management Level Service & Support 1