Overnight Hotel Attendant - $14-$20/HR Potential - Omni Resort @ ChampionsGate

SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. ESSENTIAL FUNCTIONS Maintains a pleasant, friendly, and professional demeanor with all guests, co‑workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. QUALIFICATIONS Education: High school diploma or general education degree (GED). Licensure/Certification: Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable). Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience. Knowledge: Principles and processes for providing customer and personal services. Skills: Ability to read and write standard English; ability to read and comprehend simple instructions, short correspondence and memos; ability to write simple correspondence; ability to effectively present information in one‑on‑one and small group situations to guests, clients and other employees of the organization; arithmetic skills (add and subtract three‑digit numbers, multiply and divide with 10’s and 100’s using units of American money); understanding of 24‑hour and military time systems; understanding of rates applicable to time passed; ability to operate a manual transmission is highly desirable; ability to perform parallel parking. SCOPE The job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. COMPENSATION Towne Park offers competitive, fair, and commensurate compensation. Hourly base pay range for this position is $14 per hour plus $6 per hour in tips. WORK SCHEDULE Overnight shift. BENEFITS Accident insurance Critical illness insurance Hospital indemnity insurance Telemedicine benefits 401(k) retirement savings plan (eligible based on job classification, length of employment, and hours worked) Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. WORKING CONDITIONS & PHYSICAL DEMANDS Regularly required to talk or hear. Frequently required to sit or stand for extended periods of time and may be required to run, walk, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. Specific visual abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting requirements up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly. Majority of work performed outdoors for extended periods, including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Travel may be required up to 5%. EEO STATEMENT Towne is an affirmative action, equal opportunity and E-Verify participating employer, and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at View email address on click.appcast.io or View phone number on click.appcast.io. Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the Company’s record retention practices, and rights you may have under the CCPA. #J-18808-Ljbffr Towne Park LLC