Collections Associate

Collections Associate

The Collections Associate monitors and manages a portfolio of past-due accounts, focusing on email-based communication to resolve issues and secure timely payments. This role investigates and resolves invoice discrepancies, collaborates closely with internal teams, and maintains accurate records of all customer interactions and payment commitments. The position requires a strong customer service mindset, attention to detail, and the ability to support accounts receivable processes, including payment application and account reconciliation.

Responsibilities

• Monitor and manage an assigned portfolio of past-due accounts, primarily through email communication.
• Investigate and resolve invoice issues, including incorrect purchase orders, pricing discrepancies, missing documentation, and customer system errors.
• Collaborate with internal teams such as billing, sales, customer service, and operations to resolve obstacles that prevent payment.
• Maintain accurate and detailed records of customer interactions, payment commitments, and account status updates.
• Analyze account trends to identify recurring issues and recommend escalations or process improvements when needed.
• Follow up on outstanding balances in a professional and persistent manner while maintaining strong customer relationships.
• Assist in applying payments and reconciling customer accounts to ensure accurate balances.
• Support accounts receivable month-end close activities as needed.
• Provide exceptional customer service by guiding customers through their accounts payable processes to successfully issue payment.

Essential Skills

• Experience in collections, accounts receivable, or accounts payable (preferred).
• Customer support or customer service experience, particularly in a collections or AR environment.
• Strong troubleshooting and problem-solving skills to resolve invoice and payment issues.
• High attention to detail with the ability to manage multiple accounts concurrently.
• Excellent written communication skills and comfort handling the majority of interactions via email.
• Customer-focused mindset with the ability to maintain positive relationships while driving results.
• Proficiency with Microsoft Office applications.
• Familiarity with collections customer service practices and accounts receivable processes.

Additional Skills & Qualifications

• Proficiency with ERP or accounting systems is a plus.
• Experience working with billing, sales, customer service, or operations teams is beneficial.
• Ability to analyze account trends and suggest process improvements.
• Comfort working in a metrics-driven environment focused on timely collections and customer satisfaction.

Work Environment

The Collections Associate works in a professional office or hybrid environment that relies heavily on email-based communication with customers. The role involves regular collaboration with billing, sales, customer service, and operations teams and frequent use of Microsoft Office and ERP or accounting systems. The position requires consistent attention to detail, timely follow-up on outstanding balances, and a strong focus on delivering courteous, solution-oriented customer service while supporting accounts receivable activities such as payment application and account reconciliation.

Job Type & Location

This is a Contract position based out of Highland Heights, OH.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Highland Heights, OH.

Application Deadline

This position is anticipated to close on Jun 15, 2026.