Systems Implementation Specialist

Systems Implementation Specialist

As a Systems Implementation Specialist at Classic Collision, you will take on a vital role in managing our IT environment, ensuring seamless operations, and enhancing efficiency through technology. This position offers the opportunity to work with a dynamic team and contribute to the success of a thriving organization.

Key Responsibilities:

• Ticketing System: Administer and manage our ticketing system to efficiently handle IT support requests, incidents, and changes. Optimize processes and implement fixes to enhance system performance.
• MDM (Mobile Device Management): Oversee the configuration, security, and monitoring of mobile devices within the organization to ensure compliance with company policies. Install and implement MDM solutions.
• VoIP Management Systems: Maintain and optimize our VoIP (Voice over Internet Protocol) communication system. Ensure clear and reliable voice services, manage settings for day-to-day work needs, and configure contact center settings. Administer VoIP systems.
• Automation: Develop and implement automation scripts and tools to streamline routine tasks, reducing manual effort, and enhancing system reliability. Also, take responsibility for system build-outs and maintenance.
• Phone and Audio Network Management: Manage networked phone and audio resources, troubleshoot connectivity issues, and maintain data security in a hybrid team collaboration environment.
• Project and Data Management: Adapt to new environments and implement enterprise-level solutions as needed. Collaborate with other departments for solution development, installations, and build-outs.
• Administration of Enterprise Systems: Oversee the administration of enterprise-level systems, ensuring optimal performance and security.
• Capacity Planning: Monitor system performance and conduct capacity assessments to support scalability and growth.
• Documentation: Create and maintain comprehensive system documentation, including configurations, procedures, and troubleshooting guides, to facilitate knowledge sharing and maintain system integrity.
• Vendor Relations: Collaborate with technology vendors for procurement, support, and maintenance of IT equipment and services, ensuring efficient and cost-effective solutions.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Experience as a Systems Implementation Specialist with expertise in ticketing systems, MDM, VoIP management, and automation preferred.
• Ability to work effectively with other departments, fostering collaboration and knowledge sharing.
• Openness to self-directed learning and adaptability to new technologies and environments.
• Familiarity with a hybrid mix of team collaboration and self-motivated work, balancing group dynamics and individual initiative.
• Proficiency in managing enterprise-level systems, with a demonstrated track record of successful administration.
• Strong knowledge of security best practices, ensuring the protection of company resources.
• Excellent problem-solving and communication skills to address technical issues and interact effectively with end-users and colleagues.

Certifications such as CompTIA Network+, CompTIA Security+, or relevant vendor-specific certifications are a plus, demonstrating commitment to professional development and expertise in the field.

Classic Collision welcomes diversity and is an EEO Employer.

Travel Required: Yes. 10-15%

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.