Outside Sales Consultant (Illinois)

Outside Sales Consultant

The purpose of the Outside Sales Consultant is to play a pivotal role in assisting customers with their agricultural and household needs. With a store knowledge of farm equipment, power equipment, tools, and home essentials, you will provide exceptional customer service and expert advice to ensure a positive shopping experience.

Responsibilities include:

• Providing excellent customer service by helping potential customers find power equipment products that match their specific applications and needs.
• Engaging the customer in meaningful conversations to understand their specific needs, preferences, and budget constraints by utilizing our customer engagement model.
• Assisting customers throughout the retail financing process and ensuring all requirements are met prior to the release of the tractor.
• Managing the ordering of many types of Power Equipment for store stock as well as customer special orders.
• Assisting with receiving, moving, and displaying power equipment products.
• Following the Outdoor Merchandising Guide to its entirety, to ensure that all products are set and maintained to company standards.
• Conducting power equipment demonstrations when necessary.
• Assisting customers in locating items within the store and recommending suitable alternatives if a particular product is unavailable.
• Actively listening to customer concerns, addressing any questions or issues promptly, and providing appropriate resolutions or escalating to the supervisor, if required.
• Collecting customer contact information for situations that require follow-up such as times we are out of a product but expecting it to arrive soon, customer order arrives, new product is received that they might be interested in.
• Establishing and maintaining healthy, long-term relationships with customers to generate repeat business and referrals.
• Providing expert advice and product knowledge to customers regarding a wide range of products such as power equipment, mowers, log splitters, UTVs, fencing, 3-point equipment, and trailers.
• Demonstrating the features and benefits of the products, conducting product demonstrations, and explaining technical specifications, as necessary.
• Utilizing upselling and cross-selling techniques to maximize sales and increase the average unit per transaction.
• Promoting exclusive offers and awareness of store loyalty program.
• Processing special orders, operating the POS register, and resolving return issues as needed.
• Collaborating with team members to achieve sales targets, foster a cooperative work environment, and contribute to the overall success of the store.
• Participating in training sessions and staying updated on product knowledge, sales techniques, and company policies and procedures.
• Contributing to the visual merchandising efforts by zoning product displays, ensuring proper signage, and maintaining a clean and attractive sales floor during periods when not assisting customers.
• Ability to work outdoors in elements such as Heat, Cold, Rain, Snow, Wind depending on your location.
• Participating in cross-training for flexibility in various departments and responsibilities.
• Actively participating in learning initiatives offered such as training programs, workshops, and webinars. Leveraging these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Providing friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrating behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Performing other duties as assigned.

The pay range for this position is $16.00 - $19.50 per hour, with exact compensation determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws.