Service Advisor

Service Advisor

Fox Motors has a Service Advisor opening in Farmington Hills, MI at Fox Buick GMC. You would contribute to our overall vision, "Working Together Moving People Throughout Life," by developing and maintaining trust with our customers that will build long-term relationships.

Key responsibilities include the following. Others may be assigned.

• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Obtains customer and vehicle data prior to arrival when possible.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.

Skills and experience:

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Valid driver's license.

What Fox Motors offers:

• Paid vacation, PTO, and holidays
• Medical, dental, and vision
• 401(k) with employer match
• Flex spending
• Group life insurance (company paid)
• Short-term and long-term disability
• Supplemental life insurance
• Accident insurance
• Employee assistance programs
• Employee discounts
• Wellbeing program
• Growth and development opportunities

As a Top 150 dealer group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!