Account Manager

Automated is a family-owned business based in Jerome, Idaho. The company has grown to over 100 employees with locations in Idaho, California, and Nevada. Automated provides full dairy services which include chemical, maintenance, service, installation and remodeling.

Job Summary :

Automated Direct is actively recruiting at our Modesto location. We are currently searching for a highly motivated individual to take on the duties of Account Manager. This is an entry level position that establishes the essential skills necessary to assume the role of account manager.

Working Conditions:

Applicant will work in outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or potentially hazardous.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: On the road.

Requirements

  Essential Responsibilities:

• Maintain and control the level of required inventory on your truck.
• Ensure barn wash is functioning properly using weekly checks and audits. Provide results to dairyman/manager.
• Maintain all dip chemical system is up to date. Check chemical levels and know the trends of weekly use.
• Monitor operations of any and all chemical delivery systems.
• Ensure all chemical containers, hoses, blenders, all systems containing chemicals are properly labeled at all times.
• Maintain good customer relations at all times and report any potential issues to Account Manager as soon as possible.
• Obtain all necessary training and certifications for your position.

Other Responsibilities:

• Completes various clean-ups, inventories, administrative, and other duties as assigned or as necessary.

Organizational Responsibilities:

• Identifies areas for improvement and offers suggestions to improve the efficiency, productivity, and profitability of the company.
• Keep up to date on latest trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, and other events, and accessing other information sources.

Requirements Required Qualifications:

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete required documents, explain equipment features, and answer questions about the operation of the equipment to onsite individuals.
• Demonstrated proficiency in tool usage, including phone and computer usage required for service calls, work order completion, and on-site training tools, inventory, and time entry.
• Obtain job related certifications within first 6 months.
• Exceptional customer service skills.
• Sense of urgency, organizational skills, professional presence, and work in team environment.
• Demonstrated ability to represent the company in a dependable and professional manner.
• Ability to work independently with little supervision.
• Maintains a positive attitude. Remains open minded, upbeat, and trainable at all times.
• Work shift adaptability, which would include an on-call rotation and ability to work alternative shifts such as weekends, holidays, afternoons, or evenings.
• High School diploma, GED or an employment history that demonstrates the application of repairs to resolve customer complaints and issues and/or ability to communicate issue to supervisor for assistance.

Preferred Qualifications:

• Current Industry knowledge and prior experience servicing dairy equipment.
• Mechanical aptitude
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, and take accurate measurements to calculate precise cuts for installation and repairs.

Physical Demands:

• Applicant must be able to physically access all exterior and interior parts of the property and amenities.
• Applicant must be able to stand, walk, and/or sit for extended periods of time.
• Applicant must be able to push, pull, lift, carry, or maneuver weights of up to fifty (50) pounds independently and one hundred (100) pounds with assistance.
• Must be able to take and pass a physical agility test, background, and drug test.
• Routine local travel and some distance travel is required and necessary for the accomplishment of some or all of the daily responsibilities of this position.