Call Center Agent

Job Overview SelectUSA is seeking a professional and articulate Call Centre Agent to join our team in Washington, D.C., United States. This is a Full-time position offering a competitive hourly wage of $25 - $45 USD per hour. As a first point of contact, you will play a crucial role in supporting SelectUSA's mission to facilitate job-creating business investment into the United States. The ideal candidate will be an exceptional communicator, highly organised, and committed to providing a first-class service to a diverse range of international and domestic stakeholders. You will be responsible for handling enquiries and providing accurate information in a dynamic and professional environment. Responsibilities Serve as the primary point of contact for inbound telephone and email enquiries from businesses, investors, and economic development organisations. Provide accurate and timely information regarding U.S. investment climates, federal regulations, and available resources. Professionally manage outbound communication to follow up on enquiries and provide additional support. Maintain detailed and precise records of all stakeholder interactions within our CRM system. Identify and assess enquirers' needs to achieve satisfaction and resolve issues effectively. Escalate complex queries to the appropriate internal specialist or department for resolution. Adhere to communication procedures, guidelines, and policies to ensure a consistent and high-quality service. Continuously develop your knowledge of the services and resources offered by SelectUSA. Qualifications Proven experience in a professional call centre, customer service, or client-facing role. Exceptional verbal and written communication skills with a professional telephone manner. Strong active listening skills and the ability to adapt and respond to different types of characters. Excellent organisational and time-management skills, with a keen attention to detail. Proficiency in using CRM systems and the Microsoft Office Suite. A proactive approach to problem-solving and the ability to handle enquiries with patience and empathy. A minimum of a high school diploma or equivalent; a degree in business, communications, or a related field is desirable. An interest in international business or economics would be a significant advantage. Benefits A competitive benefits package is available for full-time employees. Opportunity to work within a mission-driven organisation making a tangible economic impact. A supportive and collaborative team environment. Opportunities for professional development and training.