Flight and Ambulance Charter Service Coordinator

Job Description: The Intermountain Health Global Air Ambulance Coordinator manages the end-to-end coordination of domestic and international critical care medical transport missions. Maintain regulatory compliance, documentation, and real-time updates while delivering excellent customer service in high-pressure, high-stakes transport. This role works directly with industry partners, hospitals, pilots, aviation administration, system administration and medical flight crews to deliver safe, regulatory compliance, and exceptional transport coordination. The coordinator owns each mission from initial intake and quoting through execution and follow-up, ensuring seamless communication, operational accuracy, and an exceptional safety. Essential Functions Exceptional customer service Verbal and written communications Critical thinking and real-time problem-solving Ability to manage multiple high-priority tasks simultaneously Attention to detail and operational accuracy Team collaboration and cross-functional coordination Adaptability and ability to perform under pressure Understand Aviation terms and language Basic Medical Terminology Minimum Qualifications: Three (3)+ years of experience in aviation or healthcare operations, charter coordination, dispatch, or operational control Working knowledge of aviation processes and terminology Strong communication and customer service skills in a fast-paced environment Proficiency with standard computer systems and ability to learn internal platforms Ability to work variable shifts, including nights, weekends, and on-call rotations Preferred Qualifications: Experience in private aviation charter coordination or air ambulance operations International trip planning experience (permits, customs, and global logistics) Knowledge of healthcare or medical transport workflows Understanding of aviation or healthcare processes Physical Requirements: Ability to sit or work at a workstation for extended periods while monitoring multiple communication channels Ongoing needs for employee to see, read information, labels, documents, monitors, identify equipment and suppliers, and be able to assess customer needs. Frequent communication via phone, email, and messaging platforms Ability to read, interpret, and analyze detailed operational and logistical information Capability to respond quickly and effectively in a time-sensitive, high-demand environment Location: Valley Center Tower Work City: Murray Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $22.98 - $35.00 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact View phone number on click.appcast.io or email View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!