Head of Operations & Business Management

Operation Manager

Employment Type: Full Time

Overnight 6:00 pm – 6:30 am, 3 days on / 4 days off (3/12) and 4 days on / 3 days off (4/12).

Under the direction of the General Manager, the Operations Manager is responsible for day-to-day site operations, including supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives.

Ensures the development of systems and procedures for managing operations, equipment, and products safely and profitably.

Manages operations to meet productivity and service goals and client SLA terms.

Drives continuous improvement initiatives and cost‑saving measures.

Meets client KPI's and quality system requirements.

conducts performance evaluations.

Collaborates with Human Resources for hiring, training, and developing staff.

Keeps senior management and client representatives informed of critical operational issues.

Plans daily work schedule based on work orders and customer instructions.

Ensures effective training and SOP compliance.

Maintains high motivation and customer satisfaction focus.

Management Information Systems

Trains team members on required information systems (e.g., Purchases necessary computer software and hardware per corporate IT policies.

Stays current on hardware/software changes and client system proficiency.

Customer Management

Maintains high customer service standards across all functions.

Provides operational and administrative support to client accounts.

Leads or attends meetings with key customers.

Coordinates supplier/customer visits to the site.

Budgeting & Financials

Manages controls to meet service level and operational performance goals within cost, revenue, and profit parameters.

Ensures budgeting and pricing comply with contract guidelines.

Equipment & Facilities

Manages sanitation, maintenance, security, housekeeping, safety, and equipment programs.

Ensures team members are trained on material handling equipment.

Audits warehouse for compliance with safety/security/quality principles.

Works overtime as required.

Manages warehouse operations supervisors and support staff.

High school diploma or GED required.

Bachelor's degree preferred.

Computer Skills

Proficient in Microsoft Office (Excel, Word, PowerPoint).

Language Skills

English reading, writing, verbal; business level communication.

Leadership, supervision, and planning skills.

Flexible schedule including nights and weekends.

Participates in cross‑training activities.

Business Acumen; Partnership; Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin or other protected characteristics. DSV reserves the right to defer or close a vacancy at any time.

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