Desktop Support Specialist/Helpdesk

Job Description

Job Description

Rockland Federal Credit Union is seeking a Desktop Support / Help Desk Specialist to provide technical support and assistance to employees across the organization. This role is responsible for troubleshooting hardware, software, telecommunications, and access-related issues while supporting the Credit Union’s technology infrastructure and daily operations.

The ideal candidate is a customer-focused technology professional with strong troubleshooting skills, a commitment to service excellence, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Provide technical support for hardware, software, printers, mobile devices, and related technology.
• Troubleshoot, document, and resolve support requests; escalate issues as necessary.
• Administer user accounts, email, system access, and security permissions.
• Support Active Directory, Microsoft 365, phone systems, and badge access systems.
• Assist with technology implementations, system upgrades, testing, and maintenance activities.
• Support disaster recovery exercises, information security initiatives, and incident response efforts.
• Coordinate with vendors and third-party providers to resolve technical issues.
• Provide onsite support at branch and office locations as needed.
• Participate in an on-call support rotation.
• Perform other duties as assigned.

Qualifications

• Associate degree in Information Technology or related field preferred; equivalent experience will be considered.
• 1–3 years of IT support, desktop support, or help desk experience.
• Working knowledge of Microsoft Windows, Microsoft 365, and Active Directory.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment.

Benefits

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends. In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $28.80 - $29.50 per hour, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role.

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

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