Manager Practice Operations - BIDMC Ambulatory Float Pool

Boston, MA • Beth Israel Deaconess Medical Center • Full-time • DayWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.We’re seeking an experienced, adaptable healthcare leader to step into management roles supporting ambulatory clinic operations across multiple sites. These assignments typically last 3–6 months and provide leadership coverage during planned or unplanned leaves, vacancies, or transitional periods.This is an ideal opportunity for a leader who enjoys variety, thrives in fast-paced environments, and excels at quickly assessing operations, building trust with new teams, and ensuring continuity of high-quality patient care. You’ll work across diverse clinic cultures, partnering with providers, staff, and senior leaders to maintain strong operations, staff engagement, and organizational standards.If you’re known for sound judgment, learning agility, and calm leadership in times of change, this role offers meaningful impact and professional variety.Job Description:What You’ll DoOperational LeadershipServe as the primary operational resource for assigned clinics; act as a consultant to other Practice Managers/Administrators on operational mattersPartner with the Administrative Director, CAO, and Medical Director to oversee clinic space utilization, provider schedules, staffing levels, and patient volumeEnsure smooth, timely patient flow and continuity of carePatient Experience & SystemsLead initiatives to improve patient satisfaction, using data to measure effectivenessImplement and oversee information systems (e.g., managed care), ensuring accuracy of scheduling and data entryIdentify staff training needs and ensure systems are used effectivelyTeam & Performance ManagementOversee practice support staff, ensuring service standards and customer service expectations are metAssign and structure work to meet operational demandsParticipate in confidential salary planningDevelop and monitor productivity, volume, and satisfaction metricsSupport Practice Managers and collaborate across departments to define best practicesStaff Development & CommunicationIdentify training needs for support and management staffCoordinate ongoing skills development, meetings, conferences, and programsLead regular team meetings and keep Directors informedRepresent assigned service areas at key meetingsRevenue Cycle & Resource OversightPartner with Managed Care leadership to oversee referral management staffImplement Revenue Cycle policies, including referrals, co‑pay collection, and visit ticket processesCoordinate equipment purchases, maintenance, and repairsPeople Leadership & Financial AccountabilityDirectly support managers and functional leadersMake employment decisions, including hiring, corrective action, performance reviews, and terminationsManage budgets for multiple departmentsDirect Reports: More than 7Indirect Reports: 11–20Required QualificationsBachelor’s degree required – Healthcare or Business Administration preferred8–10 years of related healthcare operations experience1–3 years of supervisory or management experienceExperience in hospital or health center operations and ambulatory managementAdvanced proficiency with Microsoft Outlook, Word, Excel, PowerPoint, Access, and other web‑based applicationsCore CompetenciesDecision Making: Makes high‑impact decisions affecting multiple departments and organizational strategyProblem Solving: Addresses complex, broad challenges using creativity, collaboration, Lean techniques, negotiation, and diplomacyIndependence of Action: Sets direction, priorities, and allocates resources across departmentsWritten Communication: Clearly communicates complex information at all organizational levelsOral Communication: Navigates sensitive conversations, resolves conflict, and motivates teamsKnowledge: Applies broad operational and policy knowledge in complex or unprecedented situationsTeamwork: Leads collaborative, cross‑functional teams with system‑wide impactCustomer Service: Drives initiatives that meet or exceed service standards across multiple areasWhy This RoleMeaningful leadership impact during critical transitionsExposure to diverse teams and environmentsOpportunity to apply expertise across multiple sitesDynamic, fast‑paced work with strong autonomyPay Range:$95,000.00 USD – $140,000.00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/DisabledJob detailsEmployment: Full-timeHours/Week: 40Shift: DayCategory: Clinic ManagementPay Range: $95,000.00 USD - $140,000.00 USDFLSA: ExemptReq ID: JR94123 #J-18808-Ljbffr Beth-Israel-Lahey-Health