Remote Account Manager

Bonus based on performance Dental insurance Training & development Free food & snacks Account Manager - 2JData (Managed IT Services)

***** This position is in office *****

Jupiter, FL | Full-Time

2JData is a high-performance Managed Service Provider delivering enterprise-grade IT, cybersecurity, cloud, and compliance solutions to small and mid-sized businesses. We focus on measurable business value, white-glove service, and long-term strategic partnerships with our clients.

We are seeking a client-focused, results-driven Account Manager who thrives on building relationships, increasing client satisfaction, and serving as the central communication hub between our clients and service teams.

The Account Manager serves as the primary point of contact for clients, ensuring an exceptional customer experience while driving revenue growth, retention, and service adoption.

This role also functions as the front-line communication and dispatch coordinator, helping to route service requests, manage priorities, and maintain SLA alignment.

Client Relationship Management

Own and manage relationships for a portfolio of MSP clients

Identify upsell and cross-sell opportunities (security, cloud, backup, compliance, hardware, licensing)

Assist in contract renewals and service expansions

Track account performance against revenue and margin targets

Phone Dispatch & Service Coordination

Serve as the primary inbound call handler for client service requests

Create, categorize, and prioritize service tickets in the PSA system

Schedule onsite and remote service appointments

Provide white-glove customer service on every interaction

Translate technical updates into business-friendly language

Proactively follow up on open issues and projects

Identify service trends and recurring issues affecting client satisfaction

Strategic Planning

Help clients budget and plan for future IT initiatives

Experience in a Managed IT Services (MSP) environment

Microsoft 365 and cloud environments

Understanding of network and endpoint support workflows

Management & Professional Skills Strong phone presence and communication skills

Exceptional customer service mindset

Ability to multitask and manage competing priorities

SLA response & resolution performance

Competitive base salary + performance incentives Ongoing training & certification support

Central position in the daily service operation

You are a relationship builder, problem solver, and master of communication who can balance client success, service coordination, and revenue growth in a fast-paced MSP environment.