Bilingual Mandarin Sales Executive

Job Title

Essential Job Functions:

• Meet the monthly and annual sales quota as designated by the manager.
• Develop and maintain relationships with potential and existing clients in the designated areas/regions.
• Identify and explore new clients through a variety of methods including networking, referrals and cold calls.
• Conduct market research, develop and implement sales strategies for the assigned region.
• Visit customers and potential customers to provide support, share information, and sell the Company's products.
• Coordinate with the accounting department to ensure the collection of payment in a timely manner.
• Collect past due payments from customers.
• Maintain high levels of customer satisfaction by providing excellent service and building rapport; resolve issues in a timely manner and escalate to the management as needed.
• Collaborate with purchasing departments, warehouse, and other involved parties to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.
• Coordinate urgent deliveries with the customers to accommodate their needs.
• Educate customers on how the products or services can benefit them.
• Input and update orders within the Company database in a timely manner.
• Maintain and safely operate the Company vehicle as per the Company Vehicle Policy.
• Troubleshoot product-related issues and handle complaints.
• Participate in the weekly sales meetings.
• Attend semiannual inventory count on designated day, possibly on a weekend.
• Attend Company events and functions outside of normal working hours.
• Perform other duties as assigned.
• Obligation to answer to all management as requested.

Physical Requirements:

• Able to drive for extended periods of time.
• Ability to sit in a car and use phone for extended periods of time.
• Able to travel within or outside of Atlanta as needed.
• Able to talk, hear, walk, stand, smell, taste, reach, bend, kneel, and lift and/or move up to 25 pounds frequently and 50 pounds occasionally.
• Working Conditions
• Noise Level: Normal to loud while in the office
• Location: Indoor in the office and at least 70% of the time in the field visiting customers, restaurants, wholesalers, distributors, etc.

Knowledge and Skills

• Demonstrate strong organizational skills and attention to detail.
• Possess basic mathematical knowledge such as markups, discounts, counting inventory, weight and measurement conversions, combining, etc.
• Strong customer service, problem-solving, communication and interpersonal skills.
• Basic Microsoft Office proficiency.
• Knowledge of ERP systems, especially S2K or Microsoft Business Central preferred.
• Knowledge of Japanese foods and liquors strongly preferred.

Other Requirements:

• Business level English is required Read/write/speak/listen.
• Business level Mandarin is required Read/write/speak/listen.
• Maintain a valid driver's license and a clean driving record.
• Maintain a positive attitude.
• Able to work independently and as a team.
• Ability to adapt to frequent changes in assignments and workload.
• High school diploma required; Associates Degree and above strongly preferred.
• Minimum of 2 years of sales experience in food industry, preferably in Japanese food industry.
• Experience in Japanese restaurant business is a plus.