Bakery Lead

Job description As Bakery Lead you get to bake + sell something that everybody loves: COOKIES!! You are responsible for greeting the guest, taking orders, charging & receiving money, & ensuring the guest receives the correct order. Additionally, you will learn how to mix & bake cookies according to Cookies & Dreams processes & standards. Reports to: Manager, Owner Summary of Position The Bakery Lead plays a vital role in maintaining the highest levels of quality, consistency, and customer satisfaction in our retail bakery. This role includes training and mentoring team members, ensuring a safe and organized work environment, enforcing health and safety standards, and acting as a leader within the store. The Bakery Lead serves as an integral point of contact in the absence of the Store Manager, overseeing customer service, staff management, and daily operations. Responsibilities Leadership & Team Management Act as a role model for team members, fostering a positive and collaborative work environment. Lead by example in delivering excellent customer service and maintaining high standards of quality. Assist the Store Manager in managing employee schedules, performance reviews, and professional development. Support team members with coaching, conflict resolution, and motivation to achieve store goals. Training & Development Onboard, train, and mentor new hires on store procedures, customer service standards, and safety protocols. Provide ongoing training for team members to ensure proficiency in baking techniques, product knowledge, and operational tasks. Deliver feedback and conduct shift performance evaluations to maintain high standards. Quality & Product Consistency Oversee all aspects of product quality and consistency, ensuring adherence to recipes and company standards. Monitor product freshness, accuracy, and presentation to uphold the brand’s reputation. Regularly taste-test products and provide feedback to ensure quality consistency. Operational Excellence Maintain a clean, organized, and safe work environment at all times. Ensure compliance with health, safety, and sanitation regulations. Assist with inventory management, including ordering, receiving, and restocking supplies. Oversee opening and closing procedures, ensuring proper cash handling and store security. Customer Service Handle customer inquiries, complaints, and special requests with professionalism and care, ensuring customer satisfaction. Encourage upselling and cross-selling among team members to maximize sales opportunities. Monitor customer feedback and suggest improvements to enhance the guest experience. Sales & Reporting Assist the Store Manager in achieving sales targets by analyzing trends and implementing strategies to drive revenue. Prepare daily sales reports, monitor budgets, and track profit margins. Collaborate with the team to plan and execute in-store promotions and special events. Administrative Tasks Manage daily cash operations, including register balancing and bank deposits. Keep accurate records of sales, inventory, and employee performance. Ensure proper documentation of HR policies, training sessions, and compliance procedures. Key Skills and Qualifications Proven experience in a supervisory or managerial role, preferably in a retail or food service environment. Strong leadership and interpersonal skills with the ability to motivate and guide a team. Excellent organizational and multitasking abilities. In-depth knowledge of food safety regulations and best practices. Exceptional customer service and problem solving skills. Proficiency in scheduling, budgeting, and inventory management. Flexibility to work weekends, holidays, and peak hours. You will also get to take home cash daily as this is an hourly wage position plus tips. Job Type: Full-time #J-18808-Ljbffr