FLOOR AMBASSADOR

Job Description

Job Description

Salary: $32 - $33 / hour

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The  Floor Ambassador will be responsible for engaging all employees, Executives, VIPs, Clients, Guests, Vendors, and Employees at One Madison Avenue.  The  Floor Ambassador will display an energetic, friendly, and approachable demeanor at all times.  Floating Ambassador will act as the first point of contact for employees on workplace floors for all requests helping direct to appropriate resources.

This role includes the following services:

• Able to speak freely and warmly, engaging clients and guests while efficiently checking them in at the Reception Desk or escorting them to their destination.
• Follow all security procedures and ensure visitors are properly registered.
• Gaining an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client.
• Manage closely all activity in the internal visitor greeting process. Must be knowledgeable on all daily meetings and up to the minute changes.
• Acts as first point of contact for all activities and emergencies, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the conference center, resolving them, or following escalation procedures as required.
• Conduct daily proactive site inspections overall conference room/auditorium inspection and liaise/address with FM Supplier to maintain facilities.
• Assist in conference room readiness inspections to determine the room is equipped with proper event materials such as pads, pencils, event handouts.
• Expedite all requests to send packaged materials back to clients.
• Respond to all requests (Jaber, slack, email, etc.) directed to Reception Desk. Handling on-floor conference room activities as needed, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
• Communicating requests to the appropriate internal support departments.
• Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
• Adhering to dress code signature look
• Troubleshooting a wide variety of requests and situations, both for guests and for employees
• Act as way-finders and hospitality services resource for all guests.
• Maintain a clear, presentable working area at all times.
• Offer refreshments in the lounge area when possible and communicate with foodservices as needed for replenishment.
• Maintain a clear, presentable working area at all times.
• Supplier to provide vacation coverage.

Preferred Qualifications:

• Bachelor’s Degree preferred; or equivalent hospitality experience 
• Minimum of 1-3 years of experience in hospitality industry 
• Proficiency in Excel, Word and Outlook
• Strong interpersonal communication and customer service skills
• Ability to create and maintain a welcoming, hospitable environment
• Ability to work in a fast paced environment and under varying stressful conditions with a patient, calm and friendly demeanor
• Resourcefulness, professionalism, and poise

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf  

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Req ID: 1538381

Flik Hospitality Group 

Jenah Freeman 

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