Night Auditor

Join Our Hotel Team at the Tru by Hilton, Norwalk, Iowa! The newly built Tru by Hilton, Norwalk, Iowa is open for applications for a Part‑Time Hotel Overnight Front Desk Clerk, Front Office Agent, or Guest Service Agent. The hotel is located near I‑35, the Gregg Young Sports Campus, The Legacy Golf Club, and within five miles of Des Moines International Airport. About Us The hotel is near the Gregg Young Sports Campus, The Legacy Golf Club, and the Norwalk‑McAninch Sports Complex. Blank Park Zoo is just 11 minutes away from the property. Why This Role? As a Part‑Time Overnight Guest Service Agent, you’ll be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check‑in to check‑out in a dynamic hospitality team. What’s In It for You? Comprehensive Benefits: Medical, Dental, and Vision Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts Time Off: Vacation, Personal Days, and Holiday pay Exclusive Discounts: Hotel, food, and beverage savings for personal travel Professional Growth: Online training courses and Commonwealth University Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more Key Responsibilities Guest Check‑In and Check‑Out—assist guests efficiently, ensuring a smooth and welcoming experience. Reservations Management—handle room reservations, cancellations, and modifications accurately, keeping records up to date. Customer Service—respond promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed expectations. Payment Processing—handle payment transactions, including room charges, deposits, and refunds, ensuring accuracy and compliance. Communication Hub—coordinate with housekeeping, maintenance, and other departments to address guest needs. Providing Information—offer details about hotel services, amenities, local attractions, and transportation. Problem‑Solving—resolve guest concerns or complaints effectively, escalating when necessary. Maintaining Records—keep accurate, organized records of guest stays, payments, and interactions in the PMS. Promoting Hotel Services—upsell rooms and promote amenities such as dining or event spaces. Ensuring Security—follow safety and security protocols, verify identification, and monitor for suspicious activity. What We Are Looking For High school diploma or equivalent. Friendly and welcoming demeanor. Professional interaction with guests, addressing their needs. Ability to manage multiple tasks efficiently in a fast‑paced environment. Ability to prepare and handle food safely. Willingness to work collaboratively with coworkers. Flexibility to adapt to changing tasks or guest demands. Applicants should have flexibility to work weekends and holidays. Why Commonwealth Hotels? Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI. We foster a world‑class culture where great people deliver extraordinary results. Explore our hotel: At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. Join us in shaping the future of hospitality in Norwalk, Iowa! Apply today! #J-18808-Ljbffr