Scheduling Operations Lead

Job Description

Job Description

The Scheduling Operations Lead is responsible for overseeing all patient scheduling operations to ensure an efficient, organized, and family-friendly experience. This role leads the front-end scheduling team, optimizes provider schedules, and ensures patients are seen in a timely manner while maintaining a high level of customer service.

This position's sole responsibility is overseeing and building a productive schedule across all locations for all providers. This position will not require any insurance work but will include a high volume of patient and team communication. If you thrive on creating relationships and fostering community while maintaining productivity, our private practice is for you.

$60,000 - $65,000 yearly

Scheduling Management

• Optimize appointment flow to reduce gaps and maximize productivity
• Ensure appropriate appointment types and time allocations are used
• Manage schedule changes, cancellations, and provider communication if production is not meeting goals

Patient Experience

• Ensure a smooth, friendly, and efficient scheduling experience for patients and families
• Address and resolve patient concerns related to scheduling
• Maintain professionalism and empathy in all patient interactions

Operational Efficiency

• Monitor key scheduling metrics (no-shows, cancellations, fill rates, etc.)
• Implement strategies to reduce no-shows and improve schedule utilization
• Coordinate with clinical teams to align scheduling with provider needs

Communication & Coordination

• Collaborate with providers and leadership on scheduling needs and improvements
• Communicate schedule updates and changes to the team promptly
• Assist with planning for high-volume days, low-volume days 6 months in advance, special clinics, or events

Systems & Compliance

• Ensure accurate data entry and proper use of scheduling software
• Maintain patient confidentiality in accordance with HIPAA guidelines
• Develop and enforce scheduling protocols and best practices

• 2+ years of experience in dental scheduling or front desk operations (pediatric preferred)
• Previous leadership or supervisory experience preferred
• Strong organizational and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Proficiency with scheduling software (Open Dental)

St. Paul Pediatric Dentistry is a privately owned practice with five dedicated doctors focused on providing exceptional dental care to children in our community.

We are committed to creating a supportive and fulfilling work environment. Here’s what sets us apart:

• Work-life balance with patient hours from 7:30AM to 3:00PM—no weekends or late nights. You will be out the door by 4 pm daily.
• Holiday Break: Our office is closed between Christmas and New Year, allowing you to spend quality time with your family.
• Comprehensive medical insurance,
• 401(k) plan with a 3% match guarantee
• Generous Paid Time Off
• Bi-annual travel opportunity
• Voluntary benefits through AFLAC - short-term disability, life insurance, dental insurance
• Annual Salary Increase: Enjoy guaranteed cost-of-living raises every year.
• Daily bonus opportunities when meeting productivity goals
• Uniform allowance/provided
• Professional Development: We invest in your growth by covering continuing education costs.