Senior Care Manager - Port Jervis

Title: Senior Care Manager- Position located in Port Jervis

Reports to: Care Coordination Program Manager

Job Objectives:

Provide care management to individuals enrolled in the Health Home Care Coordination Program, while also mentoring other care managers within the department.

Perform duties while actively promoting an environment consistent with MHA’s Cultural Equity Policy and WELCOME Orange.

• Attend bi-weekly Care Coordination team meetings.
• Attend trainings and meetings relevant to Health Homes.
• Deliver care coordination services as outlined under Health Home Model for Care Coordination for a caseload of between 35-45 program participants.
• Complete New York State Community Mental Health (CMH) assessments and reassessments.
• Complete monthly scorecard data collection information.
• Maintain all client records electronically through Foothold Technology and FCM Electronic Record Keeping.
• Maintain all client files according to program policies and procedures.
• Establish and maintain linkage with appropriate community agencies and service providers.
• Represent MHA at meetings, as necessary.
• Assist with internal audits of participant charts.
• Provide oversight to other care managers in the field, as needed.
• Assist staff when program participants may be experiencing a crisis and/or responding to phone calls from participants in crisis.
• Answering general care management and health home questions for staff and ensuring a manager or supervisor is informed if the question or situation is more complex.
• Assisting with training and/or shadowing new care management staff.
• Reviewing time management strategies and deadlines with staff, as needed.

Other Duties

• In the spirit of teamwork, answer MHA’s main office phone as needed.
• Participate in MHA’s committees as needed.
• Duties outlined above are intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Terms of employment/benefits

• Non-Exempt.
• Forty (40) hours per week.
• Paid holidays, vacation, personal and sick leave according to MHA policy.

Mental Health Association in Orange County, Inc. (MHA), is a private, not-for-profit organization seeking to promote the mental health and emotional well-being of Orange County residents. Under the leadership of a voluntary Board of Directors, MHA’s staff members, consultants and volunteers provide free mental health and safety net services to Orange County residents each year.

Why work for MHA in Orange County?

MHA is an agency that understands that its workforce is vital to our community and the mission of our agency. Our many benefits include:

• Competitive compensation rates
• 1 hour paid lunch for F/T employees
• 4 Wellness Days annually for F/T employees
• 14 Paid Holidays which includes 1 Floating Holiday
• 403(b) Plan with discretionary matching
• Employee benefits include: Medical / Dental / Vision / Flexible Spending Account-Health Saving Account / Dependent Care / Life Insurance / Supplemental Insurance for Medical Expenses.
• Numerous opportunities extended for staff development and career growth.
• Diverse employment opportunities. Licensed clinicians and bilingual staff are particularly sought. As an agency that provides 24/7 services, numerous shifts are also available.

Why is working for MHA in Orange County so rewarding?

Working with our program participants provides opportunities to give others life changing support. MHA’s staff are trained to offer compassion, inspire hope and teach the skills needed to overcome challenges. Come join our team and make a difference.

If you are seeking a stable and meaningful career, Mental Health Association in Orange County, Inc. is your agency!

Requirements

Qualifications

• Bachelor’s Degree in any of the following: child and family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation/recreation therapy, rehabilitation, social work, sociology, or speech and hearing.

OR

• NYS licensure and current registration as a Registered Nurse and a bachelor’s degree.

OR

• A bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses.

OR

• A Credentialed Alcoholism and Substance Abuse Counselor (CASAC).

AND

• Must have a valid driver’s license and access to a reliable, personally owned vehicle.

Experience

• Two years of experience (a master’s degree in a related field may substitute for one year’s experience) either:
• Providing direct services to persons diagnosed with mental disabilities, developmental disabilities, alcoholism, or substance abuse.

OR

• Linking persons who have been diagnosed with mental disabilities, developmental disabilities, alcoholism, or substance abuse to abroad range of services essential to successfully living in a community setting.
• Bilingual Spanish / English preferred.
• Effective written and oral communication skills.
• Experience with Health Homes highly preferred.
• Knowledge of Medicaid procedures highly preferred.
• Experience with Electronic Health Record Program(s) required.
• Experience working with Excel and Microsoft Word preferred.
• Ability to work independently with minimal direct supervision.
• Must be organized, self-motivated and have the ability to coordinate multiple tasks simultaneously.
• Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality.
• Valid NYS Driver’s License and ability to drive with current driving record acceptable for agency insurance coverage.
• Must be clear and maintain an acceptable record under the Office of Mental Health (OMH) mandated criminal background check process.