Front of House Leader

At Chick-fil-A, our Front of House Leaders play a key role in creating a remarkable guest experience and leading the front-of-house team with excellence. They are responsible for helping ensure guests are served with speed, accuracy, cleanliness, and genuine hospitality. They do this through coaching team members, supporting daily operations, maintaining Chick-fil-A standards, and helping create a positive team culture. This role is ideal for someone who is friendly, dependable, organized, and passionate about leading others in a fast-paced environment.

Schedule and Hours

• Full-Time and Part-Time opportunities available
• Monday - Saturday availability 
• Daytime, evening, and Saturday availability may be needed

Benefits Included

• Closed on Sundays
• 50% employee meal discount
• 401(k) eligibility for employees over 21 after 1 year
• Paid time off for full-time employees after 1 year
• Subsidized health, dental, and vision insurance for eligible employees
• Paid training
• Access $2,500 in college scholarships per year
• Professional and fun work environment
• Intentional growth and development to help you reach your professional goals

Responsibilities include:

• Lead and support front-of-house team members during daily operations
• Create a welcoming and hospitable experience for every guest
• Ensure order accuracy, speed of service, cleanliness, and guest satisfaction
• Coach team members on hospitality, communication, and Chick-fil-A standards
• Help manage breaks, positioning, and team communication during shifts
• Support front counter, drive-thru, dining room, mobile orders, and guest recovery
• Communicate clearly with kitchen leaders and restaurant leadership
• Help train new front-of-house team members and support their development
• Solve guest and team challenges quickly, calmly, and professionally
• Uphold Chick-fil-A’s culture, values, standards, policies, and dress code
• Support restaurant operations and other duties as assigned

Qualifications:

Shows Up — Reliable, consistent, professional, and ready to lead by example.

Hustles — Works with urgency, stays focused, and helps the team serve guests quickly and accurately.

Takes Ownership — Takes responsibility for experience, accuracy, cleanliness, and team performance.

Pursues Progress — Looks for ways to improve hospitality, speed, accuracy, teamwork, and operations.

Has Self Discipline — Follows procedures, maintains standards, and stays composed under pressure.

Lovingly Serves — Positive attitude, cares about guests, supporting teammates, and developing others.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.