Inside Sales & Operations Support Coordinator

Inside Sales & Operations Support Coordinator

The Glen Gery Inside Sales & Operations Support Coordinator is responsible for influencing and organizing the growth of Glen-Gery Building products by collaborating with customers, salespeople, and distributors. This person will be responsible for lead generation, sample requests, design studio events, as well as managing business development visits and appointments, providing technical and consultative support to clients, architects, and distributors. The specialist will also coordinate with internal teams to ensure alignment with company strategies and deliver exceptional customer experiences.

Brickworks North America (Brickworks N.A.) is the North American arm of Brickworks of Australia, the largest and most trusted brick manufacturer and supplier. Today, Brickworks N.A. is the leading brick manufacturer and distributor, operating eight brick manufacturing facilities under the Glen-Gery brand, a continuously innovative creator of premium brick products. Through technological advancements and product innovations, Glen-Gery offers a diverse, premium portfolio of more than 400 genuine clay brick products, which are crafted locally and sourced globally, catering to the high-style needs of today's architects, designers and homeowners. Together, Brickworks N.A. and Glen-Gery are taking building design to the next level, helping architects, builders and homeowners explore greater solutions, giving shape to expression, and forging deeper connections.

Brickworks N.A. operates 26 company-owned Supply Centers, known as Brickworks Supply Centers, spanning across the Eastern and Midwestern United States, and three high-end Brickworks Design Studios located in Philadelphia, Baltimore and the global flagship store located on 5th Avenue in New York City.

Duties and Responsibilities:

• Support all Design Studio functions, including daily operations, client experience, and events
• Greet and assist executives, clients, architects, and walk-in visitors with professionalism
• Build and maintain strong relationships with BDMs, distributor reps, and distribution partners
• Partner with the architectural and sales teams to establish customers, identify new leads, and support achievement of sales objectives
• Generate, qualify, and follow up on leads to drive new opportunities for Design Studio and BDM teams
• Implement and communicate sales strategies aligned with business goals
• Track job intelligence, specifications, and opportunities in Salesforce
• Assist with job protection requests and resolve customer issues promptly to maintain satisfaction
• Provide product support, technical information, and design consultations to architects and customers
• Monitor and report competitor activity within the market
• Report on progress against sales goals and key performance metrics
• Schedule and coordinate Design Studio appointments using shared calendars
• Partner with the Design Studio Manager and sales team to plan and manage events, addressing issues as they arise
• Attend and support events, networking functions, and conferences to develop and strengthen customer relationships
• Serve as liaison for facilities and maintenance needs, including basic troubleshooting and minor repairs
• Provide operational support for the NYC Design Studio, responding to customer requests and inquiries
• Support onboarding and training for new sales representatives and distribution partners

Required Skills/Abilities:

• Good organizational and communication skills
• Proficient in AV and technology
• Advanced computer skills
• Exceptional customer service skills
• Detail oriented and accurate
• Self-motivated
• Ability to create sample boards
• Ability to work under pressure and multi-task
• Experience with color consultancy preferred
• Ability to establish and maintain strong working relationships
• Flexibility with schedule to assist and support our other locations

Qualifications:

• College degree in business/marketing, architectural, interior design, engineering or equivalent experience
• Knowledge of building product materials, property, real-estate and construction industry preferred
• 3-5 years previous experience in sales/customer service preferred but not essential
• Ability to travel

This job description is not intended to be all inclusive and as such, the employee will also be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.

Equal Opportunity Employer