Customer Service - Dispatching & Follow Ups (HVAC Department)

Customer Service - Dispatching & Follow Ups (HVAC Department)

HVAC Associate

Location: Sewell, NJ Mid-shift, one weekend day required Starting at $20/hour + Bonus Potential

Fast-paced role. Big impact. Strong benefits.

If you enjoy solving problems, communicating with clients and service providers, and keeping operations running smoothlythis could be your next move.

NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients' brand standards.

We believe great service starts with great peopleand we invest in teams that care about doing things right.

As an HVAC Associate, you'll play a key role in supporting clients, Independent Service Providers (ISPs), and internal teams to ensure HVAC services are scheduled, dispatched, completed, and documented accurately. You'll help keep work orders moving, maintain strong communication across teams, and ensure service levels are met nationwide.

• Interact professionally with NEST team members, NEST of Florida, 20 Digits Technology, ISPs, and clients
• Communicate daily via phone, email, text, and messaging platforms Receive and respond to work order inquiries from clients, providers, and internal teams
• Ensure client satisfaction through timely, detailed responses to service requests and issues
• Maintain and meet all external client SLAs by prioritizing work appropriately
• Dispatch ISPs for HVAC services and update all parties accordingly
• Schedule services with providers and client locations
• Follow up and confirm completed services with ISPs and locations
• Gather required paperwork, signed work orders, and invoices for billing
• Maintain accurate notes and updates in System Z
• Monitor work order health and ensure nothing falls through the cracks
• Understand System Z terminology, grids, and work order statuses
• Ensure all details needed for dispatching, quoting, and NTE adjustments are collected
• Support onboarding and hiring of new ISPs for coverage across the U.S.
• Identify provider performance issues and escalate when needed
• Meet departmental KPIs and quality standards
• Maintain professional phone and email communication at all times
• Support new programs, projects, and high-visibility work orders
• Provide backup support to other departments during high-volume periods
• Keep organized documentation so all parties stay informed

Busy? Absolutely. Boring? Never.

Organized multitaskers who can manage multiple work orders at once

Strong communicators who remain professional with clients and providers

Team players who collaborate across departments

Problem-solvers who can think quickly and make decisions

Detail-oriented individuals who enjoy process and structure

High school diploma or GED 12 years of customer service or facility management experience Strong phone, email, and customer service skills Intermediate computer skills and ability to learn internal systems

Starting at $20/hr Bonus opportunities 40 hours Vacation + 32 hours Personal (Year 1) 40 hours Paid Sick Time Medical plans NEST helps cover the cost 401(k) with company match Employer-paid life insurance ($15,000) Employee Assistance Program (EAP) Optional Dental, Vision, Pet Insurance, Legal & Identity Protection Company-sponsored engagement & philanthropic events

Innovation: Delivering real cost-saving strategies through technology and operational excellence Helping: Supporting our clients, communities, service providers, and employees Together: Building trusted partnerships through respect, teamwork, and exceptional service

NEST is proud to be an Equal Opportunity and Equal Pay Employer. We are committed to creating an inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities.

Before officially joining NEST, candidates must successfully complete:

A pre-employment skills assessment Background check Drug screening

If you want solid pay, great benefits, and a role where your work makes a real difference every dayapply today.

We can't wait to meet you.