Tier 2 Technical Support Specialist

To support customer satisfaction and retention, the full-time Tier 2 Technical Support Specialist will deliver expert technical support, troubleshoot and resolve computer-related issues, and manage the support ticketing queue while working remotely from the Philippines. Key responsibilities Serve as the primary point of contact for inbound and outbound client support, ensuring professional and empathetic interactions Thoroughly investigate, diagnose, and resolve customer issues to minimize downtime and restore service quickly Monitor and manage the support ticketing queue, addressing customer requests promptly and within defined service expectations Required qualifications Previous experience in a technical support or helpdesk role with a proven track record of effective issue resolution Knowledgeable in core support tools, including ticketing systems and remote support platforms Advanced understanding of computers and the ability to troubleshoot complex technical issues Access to a fast, reliable internet connection Ability to work a minimum of 8 hours per day during US Central Time business hours and be available on-call when needed