Account Manager

Account Manager

ALS Twin Air LLC is looking for a driven and personable Account Manager to join our growing team in Washington, DC. This is an exciting opportunity to build meaningful client relationships and play a key role in the continued success of our business. If you thrive in a fast-paced environment and love delivering results, we want to hear from you! Must have strong diverse customer-vendor relations ability and to work cohesively with internal teammates and with our field services team.

Benefits include 401(k) matching, bonus based on performance, dental insurance, employee discounts, health insurance, opportunity for advancement, paid time off, parental leave, training & development, and vision insurance.

Responsibilities:

• Manage and grow a portfolio of client accounts, serving as the primary point of contact
• Develop and maintain strong, long-term client relationships to drive retention and satisfaction
• Identify upsell and cross-sell opportunities to meet revenue targets
• Coordinate with internal teams to ensure timely and accurate delivery of services
• Prepare and present account reports, proposals, and performance updates to clients
• Resolve client issues and concerns promptly and professionally
• Track account activity and maintain accurate records in CRM software
• Works well with all levels of teams, management and leadership
• Ability to work rotating oncall duty [evenings, weekends, and holidays]

Requirements:

• 3+ years of experience in account management, sales, or a related client-facing role
• Proven ability to manage multiple accounts and prioritize effectively
• Strong communication, negotiation, and interpersonal skills
• Proficiency with CRM platforms and Microsoft Office Suite
• Self-motivated with a results-driven mindset and attention to detail
• Ability to work collaboratively across departments and with diverse clients
• Bachelor's degree in Business, Marketing, or a related field preferred

Compensation: $30.00 - $40.00 per hour

Air Conditioning Contractors of America (ACCA)